Part-Time Convenience Store Clerk

NEW Cooperative Inc.; Whittemore (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

NEW Cooperative is seeking a Customer Service Associate for our convenience store in Whittemore, IA. You will deliver high-quality service, handle transactions, and support daily store operations to create a welcoming experience for customers.

Responsibilities include cashier duties, basic kitchen prep for morning items, stock maintenance, safety, and professional appearance. Successful candidates communicate well, count cash accurately, and flexibly work varied shifts in a team-oriented

Qualifications

• Must be able to interact and effectively communicate with customers and provide high levels of customer service.
• Must have a professional appearance.
• Ability to count cash and give correct change accurately.
• Must have basic computer skills.
• Ability to work flexible hours.
• Possesses strong organizational and interpersonal skills.

Responsibilities

• Customer Service: Provide high quality customer service and interact with customers to optimize their experience.
• Operations: Maintain a positive store image, monitor for losses, and support opening/closing routines.
• Cashier: Process payments and operate POS software; count cash in the register.
• Culinary: Prepare donuts, coffee, pizza, and other morning items; keep items stocked.
• Other: Maintain professional appearance and support store team as needed.

Skills

Customer service

Cash handling

Communication

Kitchen knowledge

Flexibility

Basic computer skills

Organizational skills

Interpersonal skills

Job description

At NEW Cooperative, we're committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services.

Whether you're just beginning your career or bringing years of experience, you'll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day.

Explore the position below to see how you can become part of the NEW Cooperative team.

Position Summary/Objective: To provide customer service and assist in the daily operations of the convenience store.

Essential Duties & Responsibilities: Include but are not limited to the following:

Customer Service

• Provide high quality customer service that sets this store apart from competitors.
• Interact with customers in a way that optimizes their experience.
• Continuously look for ways to accommodate any of the customer’s needs that can be identified.
• Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question.

Operations

• Maintain a positive image of the store through regular cleaning and organizing.
• Monitor the store to prevent losses due to theft.
• Perform opening and closing routines at the beginning and end of each day.
• Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested.

Cashier

• Process payment from customers purchasing merchandise at the counter.
• Operate the cash register software on the computer.
• Count the cash in the register and safe each shift.

Culinary

• Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning.
• Prepare menu items in the kitchen.
• Keep food items stocked throughout the day.

Other

• Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative.

Qualifications & Requirements

• Must be able to interact and effectively communicate with customers and provide high levels of customer service.
• Must have a professional appearance.
• Ability to count cash/change accurately and efficiently.
• Must be knowledgeable in the kitchen.
• Ability to work flexible hours.
• Must have basic computer skills.
• Possesses strong organizational and interpersonal skills.

Basic Employment Expectations:

Safety

• Performs work in a safe manner at all times and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes NEW Cooperative through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.

Ready to Join Us?

If you're looking for a rewarding career with a company that values its employees and the communities it serves, we'd love to hear from you.

NEW Cooperative is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.