Part Time Communications Officer I, University Police

Wake Forest University; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Communications Officer to manage their police department's communication systems. This part-time role requires excellent customer service and communication skills, along with the ability to handle emergency situations effectively. Ideal candidates will have a high school diploma or G.E.D. and three years of related experience. Join a team committed to ensuring safety and support within the campus community, where your contributions will make a significant impact. If you're ready to take on this vital role, we encourage you to apply!

Qualifications

• Must have a high school diploma or G.E.D. with three years of related experience.
• Excellent customer service and communication skills required.

Responsibilities

• Operate the department's radio communications system and dispatch calls.
• Respond to emergency situations and accurately record events in CAD.

Skills

Customer Service

Communication Skills

Time Management

Typing Skills

Education

High School Diploma or G.E.D.

Tools

Microsoft Office

Google Suites

Multi-channel Radio Equipment

Job description

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Communications Officer operates the WFU Police Department's communications systems. The Communications Officer's shifts include days, nights, weekends and holidays and are subject to hours beyond or outside normal scheduled shifts, short notice and/or emergency call-ins.

Job Description

Essential Functions:

• Operates the department's radio communications system and dispatches all calls for assistance to officers properly and professionally.
• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams, and other departments and agencies.
• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.
• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.
• All other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.
• Must be a United States citizen.
• Excellent customer service, interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.
• Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.
• Ability to meet the requirements of the University's automobile insurance.
• Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Three years of related experience in police/emergency communications and/or customer service related environments.
• DCIN/NCIC certification

Physical Requirements:

• Must be able to sit or stand at a desk/console for long periods of time.
• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions:

• Subject to inside environmental conditions. Must be able to work alone in the communications center for long periods of time.
• If working during special events, the employee may be required to work either inside or outside in heat/cold, wet/humid, dry/arid conditions and stand, walk or sit for long 7 periods of time.

Additional Job Description

Time Type Requirement

Part timeNote to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.

In accordance with the Jeanne Clery Campus Safety Act, you may find a copy of the current Annual Security and Fire Safety Report by visitingpolice.wfu.edu/cleryPlease contact University Police if you would like a hard copy or if you have any questions regarding the content of this report. University Police can be reached at 336-758-5591.