Part Time - Clinical Robot Associate - Chicago, IL

Diligent Robotics; Chicago (IL); On-site; USD 40,000 - 60,000; Part time

Job summary

Diligent Robotics seeks a part-time Clinical Robot Associate in Chicago to assist mobile service robots in hospital settings. The role requires strong customer service skills, effective communication, and the ability to adapt to unexpected challenges while ensuring excellent patient experiences. This is a unique entry-level opportunity to be part of a mission-driven team leveraging technology to enhance healthcare.

Qualifications

• High school graduate or possess a GED.
• Friendly, skilled in de-escalation.
• Able to juggle multiple tasks.

Responsibilities

• Monitor and assist mobile service robots in hospitals.
• Collect data and troubleshoot various situations.
• Provide accurate feedback to engineers.

Skills

Customer-service oriented

Excellent communicator

Organized

Self-sufficient

Ability to lift up to 40 pounds

Education

High school diploma or GED

Job description

Part Time - Clinical Robot Associate - Chicago, IL

Part Time - Clinical Robot Associate - Chicago, IL

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Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Chicago, IL (UChicago)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics' founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a part-time, entry-level role at Diligent Robotics and will average 3 8-hour shifts per week. This position is located in Chicago, IL and you must be local to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your responsibilities will include

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation
  
  

A Good Candidate Would Be, At Minimum

• A high school graduate or possess a GED
• Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
• An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
• Organized: you can juggle and make progress on multiple tasks simultaneously
• Self-sufficient: you get things done, learn what you don't know, and can make quick decisions independently, as circumstances require
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
• Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
• Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
  
  

The ideal candidate would be

• Extraverted: you can strike up a conversation with anyone and everyone loves your presence
• Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.
• Results-oriented: you're happy to observe and take notes on end users interacting with the robot all day if that's what it takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
• Passionate and clear-eyed when it comes to robots: you understand that there's a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn't glamorous
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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