Part-Time Clinical Admin

Overstory Health; Boston (MA); Remote; USD 100,000 - 125,000; Part time

Job summary

Overstory Health is seeking a Clinical Administrator in Boston, MA, to support Intensive Outpatient and Partial Hospitalization programs. This role involves administrative tasks, client interactions, and collaboration with healthcare professionals to enhance patient experiences and operational efficiency. Offering part-time, flexible hours and an opportunity to make a meaningful impact in mental health care access.

Benefits

Opportunities for career development

Flexible scheduling

Qualifications

• Prior experience in a behavioral health or medical office setting preferred.
• Experience interacting with a diverse patient population valued.
• Comfort with phone calls and client outreach necessary.

Responsibilities

• Provide administrative support to the admissions and clinical teams.
• Respond to inquiries from clients and families with empathy.
• Ensure completeness and accuracy of clinical and insurance documentation.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Google applications

CRM software

Job description

Come Join Overstory Health as a Clinical Administrator in Boston, MA
Overstory Health is building world-class, patient-centric Intensive Outpatient (IOP) and Partial
Hospitalization (PHP) programs for individuals with high-acuity mental health needs. Our
mission is to make compassionate, connected behavioral healthcare more accessible when
people need it most. With a clinical model validated by McLean Hospital, we provide
comprehensive psychiatric, therapeutic, and community reintegration services that help
individuals achieve stability, connection, and confidence both during and after the program. As a
growing organization, we offer an exciting opportunity to shape our care model, contribute to our
mission, and grow your career as we expand.
About the Role
The Clinical Administrator supports the day-to-day operations of our Intensive Outpatient
(IOP) and Partial Hospitalization (PHP) programs by serving as a key administrative and
communication resource. Primary responsibilities include providing administrative support for
the clinical and admissions teams, such as scheduling and coordinating appointments,
preparing documents, technical support during sessions, and data entry. This role will also
include answering inbound phone calls from prospective clients and assisting with client
admissions by gathering key client information (name, insurance information, etc.). The ideal
candidate is detail-oriented, adaptable, and comfortable working in a fast-paced setting.
Key Responsibilities
● Provide Administrative Support: Provide administrative support to the admissions and
clinical teams, including coordinating appointments, taking client attendance, and being
on standby to help clinicians during any situations requiring additional staff. Assist with
other administrative tasks as assigned.
● Answer Calls from Clients and Referrers: Respond to inquiries from clients, families,
and providers with empathy and professionalism, guiding them through the admissions
process.
● Collect and Manage Documentation: Ensure all clinical, insurance, and consent forms
are completed, accurate, and uploaded to the EHR system.
● Collaborate Across Departments: Work closely with clinical, operational, and billing
teams to ensure seamless transitions from inquiry to enrollment.
● Ensure Compliance and Confidentiality: Adhere to HIPAA and Overstory’s internal
policies to protect patient information and uphold ethical standards.
What Success Looks Like
● Clinical staff are prepared for each appointment, thanks to proactive scheduling,
coordination, and thorough information handoffs
● Clients, families, and referral sources report high satisfaction with their experience, citing
professionalism, warmth, and clarity

● All client records, insurance verifications, and intake forms are consistently accurate and
organized, supporting clean claims and smooth care transitions.
Qualifications
● Location: Remote
● Schedule: Part-time; flexible options are available ranging from 12-20 hours per week
○ (If 12 hours only) Monday, Wednesday, Thursday, 4:30 PM - 8:30 PM
○ (If 20 hours) Tuesday, Friday, 1:30 PM - 5:30 PM ET
● Education: High school diploma or equivalent.
● Experience: Prior experience working in a behavioral health or medical office setting
preferred but not required.
● Skills: Comfort with phone calls and client outreach, strong customer service and
communication skills with the ability to multitask and manage a fast-paced environment.
● Technology: Prior experience in CRM software preferred but not required. Proficiency
in Google applications, with a willingness to learn job-specific software including the
EHR
● Preferred: Experience working with medical professionals and confidence interacting
with a diverse patient population.
● Compensation: $18-23/hour depending on experience
Why Join Overstory Health?
● Make a Meaningful Impact: Help create a welcoming environment that supports
individuals during critical times.
● Collaborate with Experts: Work alongside dedicated healthcare professionals
passionate about improving mental health outcomes.
● Grow with Us: Enjoy opportunities for career development and advancement as we
expand.
Apply now and be part of a mission-driven organization dedicated to transforming mental
health care.

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