Part Time Client Associate - Fashion Island CA

TravisMathew, LLC; United States; On-site; USD 23,143 - 25,485; Part time

Job summary

TravisMathew, LLC is seeking a Client Associate to uphold an exceptional in-store sales and service experience. You will engage customers, drive sales, and nurture a base of repeat clients while representing the brand on the floor.

Responsibilities include mastering weekly product knowledge, supporting CRM initiatives, and maintaining a welcoming store environment. The role requires availability for weekends, evenings, and holidays in a retail setting.

Qualifications

• Minimum 1-year experience in a client services capacity.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours, including weekends and evenings.

Responsibilities

• Maintain an approachable, efficient sales and service focus on the floor to meet sales goals.
• Connect with in-store clients and develop repeat customers to drive individual sales.
• Maintain in-depth knowledge of apparel and season line details.
• Participate in in-store events, CRM activity, and marketing initiatives.

Skills

Customer service

Communication skills

Teamwork

Decision making

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity