Part-Time Center Associate 5455

The UPS Store MCO; Bethesda (MD); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading retail service provider is seeking a Part-Time Center Associate to deliver world-class customer service in Bethesda, Maryland. Key responsibilities include processing packages, operating equipment, and advising customers on products and services. Ideal candidates will possess strong communication skills and a friendly demeanor, with a focus on learning all aspects of the business. This role offers 25 to 30 hours of work per week with flexible scheduling.

Qualifications

• High school diploma or GED required.
• Previous retail sales experience preferred.
• Ability to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Takes ownership of the customer's shipping needs and offers solutions.
• Maintains a clean, organized, and safe working environment.

Skills

Customer service

Computer skills

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week