Part-Time Center Associate

The UPS Store #1030; Town of Victor (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A retail service provider located in New York is seeking a Part-Time Center Associate to deliver excellent customer service and support shipping needs. Responsibilities include advising customers, operating equipment, and maintaining an organized workspace. Ideal candidates will have a high school diploma, strong communication skills, and reliability. This position offers hourly pay starting at $17, increasing with performance and training completion.

Qualifications

• Must have a high school diploma or GED.
• Strong computer and phone skills are essential.
• Must be reliable and able to work flexible hours.

Responsibilities

• Deliver outstanding customer service to all customers.
• Take ownership of customer shipping needs and provide solutions.
• Maintain a clean and organized working environment.

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Strong verbal and written communication

Education

High school diploma or GED

Job description

Overview

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 15 to 30 hours per week for a 7-day work week

Compensation

• $17 per hour for the initial 120 training days. During the training period, earn $1 bonus for every hour worked. Complete 120 days, have exceptional attendance and a good review receive the bonus and hourly rate increase to $18 per hour. Complete notary certification and increase hourly by an additional 50¢ per hour.