Part-Time Center Associate

The UPS Store 7171; Copley Township (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

The UPS Store 7171 in Ohio is seeking a Part-Time Center Associate to deliver exceptional customer service by receiving and processing packages and operating copiers, faxes, binding, laminating, and POS devices.

Ideal candidates have prior retail experience, strong computer skills (Microsoft Office & Adobe), a high school diploma or GED, a friendly, helpful demeanor, and the ability to learn quickly; must lift 40+ pounds and work 25–30 hours weekly.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone and communication skills.
• Prompt, reliable and responsible.
• Able to lift 40+ pounds.
• Willing to work 25 to 30 hours per week over a 6-day schedule.
• Notary Public commission eligibility required.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer\'s shipping needs and offers viable solutions
• Learns all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices proficiently and teaches others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Phone skills

Verbal & written communication

Customer service

Notary Public eligibility

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer\'s shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week
• Successful candidate must be eligible for and obtain a Notary Public commission as a condition of employment