Part-Time Call Center Nurse RN

Optum; City of Pewaukee (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services provider is seeking a Call Center Triage Nurse RN who will provide telephonic triage services, assisting patients towards improved outcomes. Candidates should have an Associate's Degree in Nursing and an active RN license in Wisconsin, alongside 3+ years of clinical experience. This position offers flexibility to telecommute while working in a collaborative environment aimed at enhancing patient care.

Benefits

Paid Time Off

Comprehensive benefits

401(k) Savings Plan

Education Reimbursement

Qualifications

• Active RN License in Wisconsin or Compact State License (NLC).
• 3+ years of experience in a clinical setting.
• Access to a designated workspace with secure high-speed Internet.

Responsibilities

• Provide telephonic nurse triage services.
• Educate patients on best practices.
• Coordinate the management of patient care.

Skills

Telephonic nurse triage

Patient education

Analytical skills

Interpersonal skills

Education

Associate's Degree in Nursing

Tools

EMR systems

Microsoft Applications

Job description

Paid time off, paid holidays, tuition reimbursement, 401(k)

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting ProHealth Care and discover the meaning behind Caring. Connecting. Growing together.

The Call Center Triage Nurse RN position is in a Managed Services organization. The RN telephonically assists and guides patients towards self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordination with schedulers, pharmacists, providers of medical and behavioral health care, and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting or exceeding quality measures, producing consistent and high-quality work, and collaboration with other care team members.

Schedule: Tuesday - 7 am - 1 pm CST (6 hours), Wednesday - 7 am - 1 pm CST (6 hours), Thursday - 7 am - 11 am CST (4 hours), Saturday - 10 am - 2 pm CST (4 hours), and On-call 12 hours one weekend day every 4-6 weeks based on need.

You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Telephonic nurse triage services
• Provide education to patients, deploying best practices and standard workflow in their daily activities
• Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction, and is able to make recommendations to improve processes
• Apply established protocols, criteria, and contract guidelines
• Coordination of the team approach to management of patient care
• Analyze, investigate, and resolve individual care quality, coordination of care, service, and access issues
• Contact patients and providers regarding clinical needs for continuity of care

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate's Degree (or higher) in Nursing
• Active RN License in the state of Wisconsin or Compact State License (NLC)
• 3+ years of experience in a clinical, managed healthcare or healthcare setting
• Ability to work the following shift: Tuesday - 7 am - 1 pm CST (6 hours), Wednesday - 7 am - 1 pm CST (6 hours), Thursday - 7 am - 11 am CST (4 hours), Saturday - 10 am - 2 pm CST (4 hours), and On-call 12 hours one weekend day every 4-6 weeks based on need.
• Access to a designated workspace and access to install secure high-speed Internet via cable/DSL in home

Preferred Qualifications:

• Experience with EMR systems, preferred with Epic
• Previous experience working in a remote telephonic role supporting various clinical needs
• Previous experience in clinical triage in either ED, Urgent Care, or ICU setting
• Telephonic triage experience
• Experience in handling multiple software applications
• Intermediate level of knowledge of Microsoft Applications and computer experience
• Very good knowledge of healthcare, government, and insurance industry trends
• Excellent understanding of health-service related processes relevant to assigned role and responsibilities
• Strong analytical and interpersonal skills and ability to interact with senior-level clients and high level of computer literacy

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.