Part-Time: Branch Banker I

Middletown Valley Bank; Middletown (MD); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401k Savings Plan

Paid Time Off

Professional Development

Job summary

Middletown Valley Bank in Middletown, MD is seeking a Part-Time Branch Banker I to handle customer transactions at the counter, drive-thru, and over the phone, while guiding customers on available products and services.

The role emphasizes accurate balancing, deposits, withdrawals, and maintaining confidentiality; previous banking or cash handling experience is preferred, with flexibility to work days, evenings, or Saturdays.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service, sales, or cash handling experience preferred.
• Basic knowledge of retail banking products and ability to cross-sell financial products.
• Adaptable to changing technology and regulatory environment.
• Effective communication with internal and external customers.

Responsibilities

• Process customer transactions accurately at the counter, drive-thru, and phone.
• Provide account services including deposits, loan payments, and withdrawals.
• Educate customers on Middletown Valley Bank products and services.
• Refer customers to Relationship Bankers or Branch Manager for banking solutions.
• Assist with daily balancing, vault, and ATM operations.

Skills

Customer service

Cash handling

Cross-selling

Communication

Teamwork

Adaptability

Schedule flexibility

Physical stamina

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time: Branch Banker I

Regular Part Time Individual Cntribr Middletown Branch, Middletown, MD, US

3 days ago Requisition ID: 1183

Salary Range: $16.00 To $18.00 Hourly

Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.

General Summary

The Branch Banker (BB) I is responsible for accurately and efficiently processing customer transactions over the counter, through the drive-thru, and over the phone while recognizing and educating customers on the products and services that are offered. The BB processes deposits and withdrawals, checks, official and counter checks, fields general account inquiries, in addition to conducting general maintenance for customers. Branch Bankers will also participate in daily balancing operations, which includes branch ATM, and branch vault, and the verification of coin machines and bags, night deposits, and deposits via mail. All duties must be handled professionally and courteously as is consistent with the service excellence expected from Middletown Valley Bank employees.

Primary Responsibilities and Duties

• Process customer transactions and requests accurately and efficiently, including transactions for coin machines and coin bags, night deposits, and deposits via mail.
• Provides account services to customers such as receiving deposits and loan payments, cashing checks, and completing withdrawals.
• Actively work with the Senior Branch Banker and/or Relationship Banker(s) to understand and recognize the basics and importance of educating customers on the products and services offered.
• Assist with customer referrals and/or basic customer procedural questions.
• Actively refer customers to the Relationship Banker(s), Branch Manager, and/or branch business partners for MVB products and services.
• Assist with the completion of the daily balancing operations including cash drawers, branch vault cash, and branch ATM.
• Complete general maintenance on equipment such as coin machines, workstations, check scanners, and ATMs as required.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Build relationships with customers through phone conversations.
• Provide Online Banking Support to customers.
• Represent the bank professionally and courteously, consistent with the excellent customer service standards of Middletown Valley Bank.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Support and participate in community activities and initiatives.
• Other duties necessary to meet business objectives.

Knowledge, Skills, and Abilities

• Requires a high school diploma or equivalent.
• Previous customer service, sales, or cash handling experience preferred.
• Basic knowledge of retail banking products and the ability to cross-sell financial products.
• Adaptable in an ever-changing technological and regulatory environment.
• Effective communication skills with both internal and external customers.
• Ability to logically prioritize tasks while operating in a team environment.
• Flexibility in schedule sufficient to work days, evenings, or Saturdays.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with Middletown Valley Bank’s Code of Ethics and values.
• While performing the duties of this job, the employee is regularly required to stand, walk, see, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds or more.
• The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
• 401k Savings Plan
• Paid Time Off
• Professional Development

This job description represents a summary of typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties.