Part Time Branch Ambassador - Eastern Maryland (Northwest Cluster)

Capital One; North Kensington (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

An innovative banking institution is seeking a Part Time Branch Ambassador to redefine customer interactions in a welcoming environment. This role focuses on enhancing the banking experience through excellent customer service, adaptability, and a passion for financial education. You'll engage with customers to help them navigate their financial needs and provide guidance on products and services. Join a team that values collaboration and aims to improve the financial lives of community members through a knowledgeable branch team. If you are friendly, digitally savvy, and eager to learn, this opportunity is perfect for you.

Qualifications

• 1+ years of customer service or retail experience required.
• 6+ months of cash handling experience preferred.

Responsibilities

• Perform transactions while monitoring for fraud and compliance.
• Enhance customer experience and resolve inquiries efficiently.

Skills

Customer Service

Cash Handling

Retail Sales

Communication

Adaptability

Digital Banking

Education

High School Diploma or GED

Associate's Degree

Job description

Part Time Branch Ambassador - Eastern Maryland (Northwest Cluster)

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives, not the other way around.

Role Overview:

As a Branch Ambassador, you'll use your passion for working with people and sharing product knowledge to enhance our customers' banking experience. Your responsibilities include performing transactions such as check cashing, deposits, transfers, and withdrawals, while monitoring for fraud and following operational policies. You will resolve customer inquiries efficiently, delivering an exceptional customer experience. Adaptability and a growth mindset are essential in our evolving tech and financial environment. Our goal is to improve the financial lives of community members through a welcoming and knowledgeable branch team.

What We're Looking For:

• Friendly, engaging, and able to connect with customers in various situations.
• Capable of helping customers identify personal and business financial needs, and guiding them to appropriate solutions with the help of experts.
• Committed to compliance with all audit, security policies, and federal regulations.
• Supportive across all branch areas, including cash handling and customer service, rotating as needed.
• Dedicated to providing a seamless retail experience with minimal handoffs, becoming an in-branch expert.
• Curious and eager to learn about products, services, and digital banking channels.
• Digitally savvy, able to demonstrate and educate customers on mobile and online banking using branch devices.
• Team-oriented, inspiring and collaborating with colleagues to achieve common goals.
• Proactive in researching and responding to customer inquiries to foster retention and engagement.
• Willing to travel within the assigned local area to support different branches.

If this sounds like you, let's talk.

Basic Qualifications:

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.

Preferred Qualifications:

• Associate's degree.
• 2+ years of retail, sales, or banking experience.

Note: Capital One will not sponsor employment authorization for this position at this time.

Salary Information:

The annual salary range for this role in specific locations is listed, prorated for part-time hours. Salaries vary by location and will be specified in the offer letter.

Benefits and Additional Information:

Capital One offers comprehensive benefits supporting your well-being. For more details, visit the Capital One Careers website. Accommodation requests can be directed to Recruiting at 1-800-304-9102 or via email at [e-mail].

Capital One is an equal opportunity employer, committed to diversity and inclusion. We consider qualified applicants regardless of various protected characteristics and background checks are conducted in accordance with applicable laws.