Part Time Branch Ambassador - Congressional Plaza

Capital One; Rockville (MD); On-site; USD 48,000 - 56,000; Part time

Job summary

Join a forward-thinking company as a Part Time Branch Ambassador, where you'll redefine banking experiences for customers. In this dynamic role, you'll engage with clients, perform essential transactions, and ensure compliance with banking regulations. Your friendly demeanor and customer-centric approach will help alleviate financial anxieties while connecting clients with the right resources. This innovative firm values adaptability and teamwork, offering a supportive environment that fosters personal growth and professional development. If you're passionate about enhancing customer experiences in a tech-driven financial landscape, this opportunity is perfect for you.

Qualifications

• 1+ year of Retail, Sales, or Customer Service experience.
• 6+ months of cash handling experience.

Responsibilities

• Perform transactions such as deposits, withdrawals, and check cashing.
• Resolve customer inquiries efficiently to enhance their banking experience.

Skills

Customer Service

Cash Handling

Sales

Digital Savvy

Compliance Knowledge

Education

High School Diploma or Equivalent

Associate’s Degree

Job description

Part Time Branch Ambassador - Congressional Plaza page is loaded

Part Time Branch Ambassador - Congressional Plaza

Apply locations Rockville, MD | time type Part time | posted on Posted 2 Days Ago | job requisition id R203875

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives — not the other way around.

As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. Your responsibilities include performing transactions such as check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and following operational policies and procedures. Resolving customer inquiries efficiently to deliver an outstanding customer experience is key. We seek adaptable Ambassadors with a growth mindset, who are customer-obsessed, to thrive in our dynamic tech and financial environment. Our branch team aims to enhance the financial lives of the communities we serve. We are looking for outgoing, passionate individuals eager to join this reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly, engaging, and connect well with customers—whether helping with technology, engaging in casual conversations, or showcasing our services and products.
• You can help reduce customer financial anxiety by assessing their personal and business financial needs, and connecting them with experts when necessary.
• You understand the importance of compliance and will ensure all audit and security policies are followed according to bank and federal regulations.
• You support customers across all branch functions, including cash handling and service needs, rotating based on customer demand.
• Every Ambassador is an expert, contributing to an improved retail customer experience with fewer handoffs.
• You’re naturally curious and eager to learn about our products, services, and experiences to guide customers effectively.
• You’re digitally savvy, capable of demonstrating our mobile and online banking platforms using branch devices, and educating customers on various banking channels.
• You’re a team player, working with and inspiring your colleagues.
• You research and respond to customer inquiries, leveraging tools to recommend suitable solutions and enhance retention and engagement.
• You are willing to travel between branches within your local area to support the market you're assigned to.

If this resonates with you, let’s talk.

Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience

- At least 6 months of cash handling experience

Preferred Qualifications:
- Associate’s degree
- 2+ years of Retail, Sales, or Banking Experience

The salary range for this role varies by location. For Maryland and Rockville, MD, the annual salary is $48,048. Salaries are prorated for part-time roles based on hours worked. Other locations will have pay ranges specific to those areas. The offered salary will be detailed in the candidate’s offer letter.

At this time, Capital One will not sponsor employment authorization for this position.

Capital One offers comprehensive benefits supporting your well-being. Learn more at the Capital One Careers website. Eligibility varies based on employment status and level.

This role accepts applications for at least 5 business days. No agencies, please. Capital One is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of sex, race, age, religion, disability, sexual orientation, gender identity, or other protected statuses. We promote a drug-free workplace and consider criminal history in accordance with applicable laws.

If you need accommodations during the application process, contact Capital One Recruiting at 1-800-304-9102 or [e-mail]. All information will be kept confidential.

For technical support or questions about our recruiting process, email [e-mail].

Note: Positions posted in Canada, UK, or the Philippines are for respective entities in those regions.

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Capital One is building a leading information-based technology company. Led by Richard Fairbank, our mission is to help customers succeed through ingenuity, simplicity, and humanity in banking. We measure success by customer outcomes and advocacy.