Part Time Branch Ambassador, Brooklyn North

Capital One; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage from

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance 401(k) matching 7

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Brooklyn, NY is hiring for a Branch Ambassador. You will handle high-volume cash transactions, deposits, withdrawals, and instrument processing with accuracy, while maintaining a compliance-first mindset to meet BSA/AML and federal standards.

You’ll greet customers, educate them on digital tools, and identify their needs, pairing them with the right banking solutions. This role offers a hospitality-driven environment with no traditional sales quotas, focus on customer impact, and

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in Retail, Sales, or Customer Service preferred (≥1 year).
• Cash handling experience (≥6 months) required.
• Associate’s degree preferred; 2+ years of customer-facing experience desirable.
• Proficient in using digital tools and apps (G-Suite).

Responsibilities

• Support surrounding Branches within a 50 mile radius; flexible schedule including weekends.
• Attend required trainings as scheduled by the company.
• Greet customers and provide hospitality in a high-volume environment.

Skills

Hospitality

Cash handling

Customer service

Tech fluency

Communication skills

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

What You’ll Actually Do

The Guardian of Trust & Accuracy
You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.

The Digital Concierge

You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

The First-Line Consultant

You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead

You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region. Available to work a flexible schedule, including weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required. Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Salary

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Brooklyn, NY: $51,542 - $54,600 for Branch Ambassador

Eligibility

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920;New York City’s Fair Chance Act;Philadelphia’sFair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation Support

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Additional Information

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.