Part Time - Branch

State Employees' Credit Union; Columbia (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a member-owned financial cooperative that values community service and diversity. This role involves providing exceptional member service through various delivery channels, managing accounts, and assisting members with their financial needs. You'll engage in ongoing training, ensuring you stay updated on best practices while working in a collaborative office environment. If you are motivated and believe in the credit union philosophy of 'People Helping People,' this is an exciting opportunity to make a positive impact in your community while developing your career in the financial sector.

Qualifications

• Must possess good mathematical, organizational, and communication skills.
• Engagement in ongoing training and professional development is required.

Responsibilities

• Provide exemplary member service and handle account management tasks.
• Educate members on services and process various transactions accurately.

Skills

Mathematical Skills

Organizational Skills

Communication Skills

Self-Control

Self-Confidence

Judgment

Team Collaboration

Customer Service

Education

High School Diploma

Tools

Margo System

Computer

Adding Machine

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE:

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

DUTIES:

1. Handle establishment of new membership, open all accounts, and process changes in accounts.
2. Educate members on available services and make recommendations based on their needs.
3. Key all required transactions into the Margo system and balance cash drawer with accuracy.
4. Balance the vault, ATM, TCD and coin sorter.
5. Operate drive-thru window as needed.
6. Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
7. Prepare, order, and verify cash delivery and shipment once a week.
8. Assist members with account problems, checking reconciliations, or errors in transactions.
9. Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance.
10. Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
11. May begin training in other areas of branch operations as needed.
12. Other duties as assigned.

REQUIREMENTS:

1. Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
2. Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
3. Must be willing to engage in ongoing training and professional development.
4. Other training and education as required by management.
5. Should have basic computer skills.
6. Attendance in accordance with assigned schedule is required.
7. Must be able to speak English fluently.
8. Must be able to cooperate and collaborate with co-workers.
9. Must be cordial in all interactions with members and co-workers.
10. Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT:

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

1. Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
2. Uses hands and fingers to press keys on adding machine to add information for member transactions.
3. Uses hands and fingers to press keys on a computer keyboard to enter data and retrieve information.
4. Sits 80%, stands 10%, and walks 10% of the time.
5. Must communicate clearly to answer members questions and to describe member services.
6. Must listen intently to members questions and concerns in order to facilitate quality service.
7. Visual acuity is necessary in completing forms for members, such as check order forms, deposit and withdrawal slips, savings documentation, etc.
8. May order supplies for the branch using computer terminal.
9. Maintains manual cash drawer, counting currency daily to balance cash drawer.
10. May climb stairs when branch is located on multiple levels.
11. Must be able to comprehend and carry out verbal and written instructions.
12. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About Us

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU is committed to Diversity and Inclusion and values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.