Part Time Bell Person

Silver Hotel Group; Town of Porter (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A renowned hotel group is seeking a Bell Person/Porter to ensure exceptional guest services by assisting with luggage, greeting guests, and providing information about the hotel's amenities. Join a passionate team committed to delivering thoughtfulness and exceptional service in a dynamic hospitality environment.

Benefits

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Hotel Stay Discounts

Qualifications

• 1-2 years of customer service experience; hotel experience is an asset.
• Must hold a Class ‘G’ Driver’s license and have a clean Driver's Abstract.
• Experience with property management software is an asset.

Responsibilities

• Assist guests with luggage and provide information about the hotel.
• Greet guests with warmth and ensure high-quality service.
• Respond promptly and politely to guest requests.

Skills

Customer service

Teamwork

Detail-oriented

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

Bell Person/Porter

The hotel is currently looking for a Bell Person/Porter. The primary responsibility of the Bell Person is to provide our hotel guests with a positive first and last impression, as well as deliver exceptional service at every interaction. Key responsibilities include assisting guests with luggage, offering information about the hotel, making recommendations for local activities, shuttling guests, and ensuring each guest receives genuine, personalized, and thoughtful service.

What We Offer

• Work with passionate, like-minded team members who keep things fun every day!
• Be part of Silver Hotel Group, a reputable brand committed to a culture of respect, appreciation, and fun.
• A fast-paced environment in an exciting industry, providing opportunities to meet people from around the world.
• Education Reimbursement for you and your children.
• RRSP Matching Program.
• Annual Wellness Credit.
• Team Member Referral Program.
• Leadership Development.
• Team Building Events.
• Culture of Recognition Program.
• Hotel Stay Discounts.

Key Responsibilities

Reporting to the Guest Services Manager and/or Supervisor, the Bell Person/Porter will:

• Ensure the highest level of guest service by embracing SHG’s vision, mission, and values.
• Greet all guests warmly with a genuine smile and provide thoughtful hospitality.
• Escort guests to their rooms, overview hotel amenities, handle inquiries, and provide information about hotel and local attractions.
• Adhere to brand standards effectively.
• Respond promptly and politely to all requests.
• Seek feedback from guests and take proactive actions or provide service recovery as needed.
• Resolve guest concerns collaboratively with team members and implement necessary changes.
• Maintain positive working relationships with colleagues across departments.
• Work safely and responsibly, considering personal, guest, and team member well-being.
• Follow policies related to guest privacy and security.
• Demonstrate teamwork by cooperating and assisting colleagues.
• Perform other duties as assigned by supervisors or managers.

What We Are Looking For...

• Energetic, passionate personality with a team-oriented attitude.
• Ability to follow through on daily tasks, fostering teamwork and fun.
• 1-2 years of customer service experience; hotel experience is an asset.
• Must hold a Class ‘G’ Driver’s license and have a clean Driver's Abstract.
• Experience with property management software is an asset.
• Passionate about exceeding guest expectations.
• Computer skills and cashiering experience required; familiarity with systems like Maestro or Opera is an asset.
• Detail-oriented with strong organizational and multi-tasking skills.
• Proven time management skills and ability to work under pressure.
• Physical activity involved, including lifting up to 50 lbs.
• Ability to stand and walk for extended periods.
• Available to work varied shifts, including mornings, afternoons, evenings, weekends, and holidays.
• Legally authorized to work in Canada.

About the Radisson Blu Hotel Toronto Harbourfront

This boutique-style hotel offers stunning views of Lake Ontario and the CN Tower, located in Toronto’s vibrant Harbourfront district. It features 157 rooms, including special Studio Rooms with fireplaces, and amenities like Lakeview Pool Lounge. The hotel is close to major attractions and transportation, ideal for both business and leisure travelers.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company with a diverse portfolio across Canada and the U.S. Our culture emphasizes passion, creativity, and fun, guided by core values such as Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. We believe in “You Matter” and strive to create an engaging, inclusive environment. We are committed to accessibility and equal opportunity employment, providing accommodations during the recruitment process upon request.