Part-Time Banking Associate: Client Experience

JPMorgan Chase & Co.; Connecticut; On-site; USD 22,000 - 30,000; Part time

Job summary

JPMorgan Chase & Co. Groton, CT is seeking an Associate Banker to deliver welcoming, customer‑focused service and build trusted client relationships. You will guide clients through everyday banking needs, explain digital tools, and collaborate with the branch team to meet financial goals.

The role emphasizes service quality, compliance with policies, and opportunities to learn products and procedures in a supportive environment. This is a part-time, on-site position at 971 Poquonnock Rd, Groton.

Qualifications

• Ability to put clients first and exceed expectations while delivering attentive, friendly service.
• Ability to build trusted relationships and show genuine care in interactions.
• Ability to engage clients and communicate clearly to meet needs.
• Ability to quickly resolve client issues with attention to detail for a consistent experience.
• Ability to elevate the client experience by teamwork and caring service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts, opening new accounts, and following policies and regulations.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and applying product knowledge to help clients achieve goals.
• Perform branch operations and handle cash devices while adhering to bank policies.

Skills

Client first service

Relationship building

Engage clients

Issue resolution

Elevate client experience

Learn products & procedures

Client service experience

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. Groton, CT is seeking an Associate Banker to deliver welcoming, customer‑focused service and build trusted client relationships. You will guide clients through everyday banking needs, explain digital tools, and collaborate with the branch team to meet financial goals.

The role emphasizes service quality, compliance with policies, and opportunities to learn products and procedures in a supportive environment. This is a part-time, on-site position at 971 Poquonnock Rd, Groton.