Part-Time Bank Sales and Service Representative (Teller)

First Citizens Bank; Columbus (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking bank as a Sales and Service Representative, where you will play a vital role in enhancing customer experiences. This position involves engaging with customers, processing transactions, and educating them about various banking services. You will be part of a dynamic team that values adaptability, communication, and customer service. If you thrive in a fast-paced environment and are eager to make a difference in people's banking experiences, this opportunity is perfect for you. Enjoy competitive benefits and a supportive workplace culture that encourages growth and development.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service experience preferred.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately and efficiently.
• Educating customers about bank services.

Skills

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and handling customer service requests in the branch. They facilitate customer awareness and education about bank services, tools, and resources. Additionally, they support the branch's sales efforts by identifying and referring sales opportunities to the appropriate bank partners.

Key Skills and Qualities

• Communication Skills - Interpersonal: Comfortable and confident engaging proactively in conversations
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Quickly learns and adapts to new information and technology
• Teamwork: Builds strong relationships within the team and across functions
• Flexibility: Handles multiple demands and shifts priorities efficiently
• Agility: Processes information swiftly to resolve problems

Responsibilities

The essential functions include, but are not limited to:

• Engaging customers to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Assisting with account servicing needs
• Educating customers about bank services, including digital banking
• Referring customers to other team members or bank partners for tailored solutions

Qualifications

High School Diploma or GED and at least 6 months of customer service experience. Preferred experience in sales. Skills include financial literacy and knowledge of retail banking products and services.

Benefits are a key part of total rewards. First Citizens Bank offers a competitive and well-designed benefits program. More details are available at https://jobs.firstcitizens.com/benefits.