Part-Time Baby Brand Experience Leader

Carters; Rochester Hills (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Advancement programs

Education benefits

Mental health benefits

Referral bonuses

Job summary

Carter's is seeking a Part Time Sales Manager to lead brand knowledge and deliver exceptional customer service. You will greet families, showcase baby essentials, and drive omni-channel experiences on the sales floor.

The role emphasizes inclusivity, team coaching, and results-driven leadership. Responsibilities include managing a focus area, serving as Leader on Duty, leveraging feedback to improve store performance, and promoting loyalty programs.

Qualifications

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• A high school diploma or GED.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Positive mindset

Verbal and written communication

Multitasking

Tech proficiency (Outlook, Excel)

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's is seeking a Part Time Sales Manager to lead brand knowledge and deliver exceptional customer service. You will greet families, showcase baby essentials, and drive omni-channel experiences on the sales floor.

The role emphasizes inclusivity, team coaching, and results-driven leadership. Responsibilities include managing a focus area, serving as Leader on Duty, leveraging feedback to improve store performance, and promoting loyalty programs.