Part Time Associate Banker ME Austin South (30 hours)

J.P. Morgan; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht engagierte Mitarbeiter, die eine Leidenschaft für Kundenservice haben. In dieser Rolle werden Sie die Kunden an der Frontlinie begrüßen und ihnen helfen, ihre finanziellen Ziele zu erreichen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Fähigkeiten im Kundenkontakt und in der Technologie nutzen können. Wenn Sie gerne mit Menschen arbeiten und eine positive Erfahrung für Kunden schaffen möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das sich für Vielfalt und Inklusion einsetzt und bestrebt ist, jedem Kunden den besten Service zu bieten.

Qualifications

• 6+ Monate Erfahrung im Kundenservice.
• Hochschulabschluss oder gleichwertig erforderlich.

Responsibilities

• Begrüßung der Kunden und Verwaltung des Lobbyverkehrs.
• Durchführung von Bankoperationen und Kontoeinrichtungen.
• Proaktive Kundenansprache zur Unterstützung ihrer finanziellen Ziele.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Detailorientiert

Organisationsfähigkeit

Technologieverständnis

Bargeldverwaltung

Education

High School Diploma oder GED

Job description

We have a passion for taking care of our customers and employees, making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to their financial needs.

Job responsibilities

1. Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
2. Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients.
3. Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
4. Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
5. Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
6. Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.

Required qualifications, capabilities, and skills

1. 6+ months of customer service experience.
2. High school diploma or GED equivalent.

Preferred qualifications, capabilities, and skills

1. Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learning products, services, and procedures.
2. Professional, interpersonal, thorough, detailed-oriented, and organized with follow-up skills.
3. Strong desire and ability to influence, educate, and connect customers to technology.
4. Cash handling experience.