Part-Time Academic Support Coordinator

University of Delaware; Newark (DE); On-site; USD 29,000 - 33,000; Part time

Job summary

University of Delaware's College of Agriculture and Natural Resources seeks a Part-Time Academic Support Coordinator to join the Undergraduate Student Services Office in Newark, DE. The role focuses on front‑line service, administrative support, and coordinating tours for prospective students.

The position emphasizes customer service, data handling, budget assistance, and event coordination, with four days per week in person and hours aligning with the department schedule.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Three years of experience or an equivalent combination of education and experience.

Responsibilities

• Serves as the first point of contact for CANR’s Undergraduate Student Services Office.
• Performs routine administrative duties and handles confidential information.
• Interprets and communicates UD policies and procedures to faculty, students, and staff.
• Arranges recruitment visits and tours with faculty and student ambassadors.
• Retrieves and reports data from the Slate admissions system to assist CANR staff during recruitment cycles.
• Supports events including CANR Convocation, Orientation, and Admitted Student Days.

Skills

Initiative

Organizational skills

Multitasking

Communication skills

Confidentiality handling

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Google Docs/Sheets/Forms

Job description

Position Title

Part-Time Academic Support Coordinator

College/Department

College of Agriculture & Natural Resources (CANR), Office of Undergraduate Student Services

Location

Newark, DE

Classification

This is a part-time, non-benefitted position offering 20 to 29.5 hours/week. Position and hours available based on current ongoing office needs.

Pay Range

$21 - $24 per hour, commensurate with experience

Hours

The position follows the department’s standard operating schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday. We are seeking an individual available to work in person four days per week, approximately 6–7 hours each day.

About the Position

The College of Agriculture and Natural Resources (CANR) at the University of Delaware seeks a detail-oriented, customer-focused Academic Support Coordinator to join the Undergraduate Student Services Office on a part-time basis. This position plays a vital role in supporting CANR’s mission to feed the world and protect the planet by ensuring exceptional service to current and prospective students, faculty, and staff. Reporting to the Senior Assistant Dean, the Academic Support Coordinator provides comprehensive administrative, fiscal, and event coordination support for a dynamic office that serves over 1000 undergraduates across 14 majors. The primary responsibilities of this role involve working closely with the Associate Director of Recruitment to manage and organize highly curated prospective student tours and visits, acting as the front-facing person of the office to handle walk-ins and phone calls, and managing various daily office operations such as financial transactions.

Major Responsibilities

• Serves as the first point of contact, both in person and on the phone, for CANR’s Undergraduate Student Services Office, handling all daily incoming calls and walk-in inquiries from faculty, staff, students, parents, and the public
• Performs routine and non-routine administrative and records processing duties ensuring confidentiality with all matters
• Interprets and communicates UD academic policies and procedures to faculty, current students, and staff regarding UDSIS, grading and registration questions, student policies and procedures, student crisis issues, referrals, scholarships, transfer credits, admission, and readmission
• Arranges extensive recruitment visits for prospective students and their families, including scheduling of faculty as well as facility and farm tours with student Ag Ambassadors
• Welcomes and engages with prospective families during campus visits and assists with responding to inquiries from prospective students
• Retrieves and reports data from UD’s Slate admissions system to assist CANR staff during the recruitment cycle
• Provides administrative support related to the Ag Ambassador Program, tracking tour training, participation credits earned, and incentive distribution
• Assists with coordination of special events including CANR Convocation, CANR New Student Orientation, Blue and Golden Saturdays, and Admitted Student Days
• Places merchandise orders with UD’s approved vendors for Ag Ambassador apparel and other recruitment swag
• Provides administrative support with the Undergraduate Student Services budget, including ProCard administration in Concur and processing financial forms such as journal vouchers, work orders, and vendor payments
• Responds to select emails sent to the office’s general inbox and connects students with appropriate staff and campus resources
• Assists with special projects, data collection, reports, correspondence, mass emails, and direct mailings including mail merges
• Manages archiving and student records retention, files, and documentation, and orders supplies and equipment for the office
• Maintains office informational displays and showcases, and works within office budget to monitor and limit expenses

Qualifications

• High school diploma or GED required; Associate’s degree preferred, plus three years of experience or an equivalent combination of education and experience
• Great initiative, highly motivated, organized, and detail oriented
• Ability to handle multiple tasks with little supervision in a very high-paced environment
• Ability to organize and complete tasks efficiently and in a timely manner, prior to deadlines
• Proficient computing skills in Microsoft Outlook, Word, Excel, and Google Docs, Sheets, and Forms
• Friendly demeanor with strong written and oral communication skills
• Ability to work with highly confidential academic and personal student issues and documents
• Knowledge of university structure, departments, academic policies, and procedures preferred
• Experience with Peoplesoft/UDSIS, Slate, and student success software systems preferred
• Familiarity with Concur for budget reconciliations and Cognos for student reporting and class scheduling preferred
• Experience assisting with event planning, including large-scale events