Part-Time (30 Hours) Associate Banker, Spring Hill South Branch (New Build), Spring Hill, TN

JP Morgan Chase; Spring Hill (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

JP Morgan Chase is hiring for a front-line client service associate in a retail branch. You will greet clients, guide lobby flow, and support account opening while ensuring compliance with policies and procedures.

You will educate clients on Chase Mobile App, Chase.com, and ATMs, helping them manage day-to-day banking. You will build relationships through attentive service and teamwork to meet customer financial goals.

Qualifications

• Ability to deliver attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships, showing genuine care during client interactions.
• Ability to educate clients on products, services, and procedures with clarity.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby traffic.
• Exceed client expectations by assisting with account servicing, maintenance, and opening new accounts while following policies.
• Educate clients on day-to-day banking and self-service options such as Chase Mobile App, Chase.com, and ATMs.
• Build relationships by actively listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations and support cash handling in accordance with bank policies.

Skills

Client service

Communication

Problem solving

Teamwork

Attention to detail

Product knowledge

Technology solutions

Cash handling

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.