Part Time (30 Hours) Associate Banker, Southgate Northfield Branch, Bedford Heights, OH

J.P. Morgan; Bedford Heights (OH); On-site; USD 35,000 - 55,000; Part time

Job summary

In dieser spannenden Teilzeitstelle als Associate Banker in einer etablierten Bank haben Sie die Möglichkeit, Kunden durch außergewöhnlichen Service und persönliche Beziehungen zu unterstützen. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung von Bildungsressourcen und maßgeschneiderten Lösungen für die finanziellen Bedürfnisse der Kunden widmet. Ihre Rolle umfasst die Begrüßung von Kunden, die Unterstützung bei alltäglichen Bankgeschäften und die Förderung von Technologie-Optionen, um das Banking-Erlebnis zu verbessern. Diese Position bietet eine hervorragende Gelegenheit, Ihre Fähigkeiten im Kundenservice zu erweitern und einen positiven Einfluss auf das Leben der Menschen zu haben.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Hochschulabschluss oder gleichwertig erforderlich.

Responsibilities

• Begrüßen Sie Kunden und verwalten Sie den Lobbyverkehr.
• Helfen Sie Kunden bei alltäglichen Transaktionen und Kontoeinrichtungen.
• Bildung der Kunden über Technologie-Optionen wie die Chase Mobile App.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Technologieverständnis

Education

High School Diploma oder GED

Job description

Part Time (30 Hours) Associate Banker, Southgate Northfield Branch, Bedford Heights, OH

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.

As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Assists clients and the branch team by helping with new account openings when needed
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.