Part Time (30 hours) Associate Banker, San Fernando Branch, San Fernando, CA Bilingual Spanish [...]

JPMorgan Chase & Co.; San Fernando (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial services firm is seeking an Associate Banker in California to create welcoming experiences for clients. In this role, you will assist with transactions, educate clients on self-service technology, and build meaningful relationships. The ideal candidate will possess strong communication skills, client service experience, and be bilingual in English and Spanish.

Qualifications

• Candidates must have a client-first approach and a strong desire to provide exceptional service.
• Experience in managing relationships and resolving issues effectively is essential.
• Fluency in both English and Spanish is required for effective client communication.

Responsibilities

• Deliver attentive service and create a welcoming environment for clients.
• Assist clients with transactions and open new accounts while complying with regulations.
• Educate clients on technology options for banking services.
• Build meaningful relationships with clients and introduce them to expert team members.
• Perform branch operations, including cash management, adhering to bank policies.

Skills

Client service experience

Communication skills

Attention to detail

Empathy

Bilingual (English and Spanish)

Education

High school diploma or GED

Job description

Overview

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish is required for this role.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Regulatory Notice

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.