Part Time (30 Hours) Associate Banker, Lamar and 46th Branch, Austin, TX

J.P. Morgan; Austin (TX); On-site; USD 35,000 - 55,000; Part time

Job summary

Ein innovatives Finanzdienstleistungsunternehmen sucht einen engagierten Associate Banker, der Kundenbeziehungen aufbaut und außergewöhnliche Dienstleistungen bietet. In dieser Rolle werden Sie die Kunden begrüßen, ihre Bedürfnisse verstehen und ihnen helfen, die neuesten Banktechnologien zu nutzen. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung erstklassiger Dienstleistungen verschrieben hat und die Kunden in den Mittelpunkt stellt. Diese Position bietet die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und Ihre Fähigkeiten im Kundenservice weiterzuentwickeln.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Fähigkeit, Kundenbeziehungen aufzubauen und Produkte zu verstehen.

Responsibilities

• Begrüßt Kunden und verwaltet den Lobbyverkehr.
• Führt Kontoeröffnungen durch und verwaltet Bargeldgeräte.
• Bildet Kunden in der Nutzung von Technologien aus.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Detailorientierung

Technologieverständnis

Education

High School Diploma oder GED

Job description

Part Time (30 Hours) Associate Banker, Lamar and 46th Branch, Austin, TX

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
• Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.