Part Time (30 Hours) Associate Banker, Ghent Branch, Norfolk, VA

JPMorgan Chase & Co.; Chesapeake (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking an Associate Banker for Market Expansion in Branch Banking. This role focuses on delivering exceptional customer experiences, managing branch operations, and educating clients on banking solutions. Ideal candidates will have strong customer service skills and a high school diploma. Join a team dedicated to building lasting relationships and exceeding client expectations.

Qualifications

• 6+ months of customer service experience.

Responsibilities

• Engage clients and manage lobby traffic.
• Perform branch operations and account origination.
• Educate clients on technology self-service options.

Skills

Customer Service

Interpersonal Skills

Detail-Oriented

Education

High School Diploma or GED

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

Job title: Associate Banker - Market Expansion in Branch Banking

You will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job Responsibilities

1. Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
2. Perform branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures, and performing account origination for consumer clients.
3. Provide proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
4. Champion new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
5. Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App and ATMs to complete their banking needs whenever, wherever, and however they want.
6. Share best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.

Required Qualifications, Capabilities, and Skills

• 6+ months of customer service experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learning products, services, and procedures.
• Professional, interpersonal, thorough, detail-oriented, and organized with follow-up skills.
• Strong desire and ability to influence, educate, and connect customers to technology.