Part Time (30 Hours) Associate Banker, Erlanger Town Center, Erlanger, KY

J.P. Morgan; Erlanger (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution in Erlanger, KY is seeking an Associate Banker to create memorable client experiences and build lasting relationships. You will assist clients with transactions, educate them on technology solutions, and perform branch operations. Candidates should have a high school diploma and strong client service skills. This role offers opportunities to influence and provide exceptional service in a fast-paced environment.

Qualifications

• Ability to deliver attentive and friendly service.
• Demonstrated care and concern during interactions with clients.
• Clear communication to understand and assist clients.

Responsibilities

• Create a welcoming environment for clients.
• Assist with day-to-day transactions and open new accounts.
• Educate clients on technology self-service options.
• Build meaningful relationships with clients.
• Perform branch operations while adhering to policies.

Skills

Client service experience

Ability to build trusted relationships

Ability to engage clients

Ability to quickly resolve client issues

Ability to learn products quickly

Education

High school diploma or GED equivalent

Job description

Overview

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role will contribute to the branch's success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge and solutions, and connecting clients with our team of experts to help them achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, managing lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions and opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how technology self-service options such as the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs anytime, anywhere.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATMs, while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail and a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.