Part Time (30 Hours) Associate Banker, Downtown Harrisburg Branch, Harrisburg, PA Bilingual Spa[...]

J.P. Morgan; Harrisburg (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate Banker for Market Expansion in Branch Banking. In this role, you will be the face of the branch, engaging with clients to provide exceptional service and build lasting relationships. You'll have the chance to educate customers on financial products and technology, ensuring they have the tools to meet their banking and investment goals. This position offers a dynamic environment where your customer service skills will shine and where you can make a meaningful impact in people's lives. If you're passionate about helping others and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• 6+ months of customer service experience is required.
• Fluency in both Spanish and English is essential for this role.

Responsibilities

• Engages clients by welcoming them and managing lobby traffic.
• Performs branch operations including cash management and account origination.
• Educates clients on using technology self-service options.

Skills

Customer Service

Bilingual (Spanish and English)

Cash Handling

Education

High School Diploma or GED

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
• Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent
• Reading and speaking in both Spanish and English fluently is required for this role

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience