Part Time (30 Hours) Associate Banker Culver & Deerfield, Irvine, CA, Bilingual Mandarin Required

JP Morgan Chase; Irvine (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorgan Chase in Irvine, CA seeks a branch associate to greet clients, assist with bank accounts, and educate customers on digital channels. You will manage lobby flow, schedule meetings, and support overall branch operations with a focus on high-quality service.

Ideal candidates have a high school diploma or GED and fluency in English and Mandarin, plus a background in client service and teamwork. This role emphasizes customer care and compliance with banking policies.

Qualifications

• Ability to put clients first and exceed expectations with friendly service.
• Bachelor-like client care experience is valued; prior bank experience helps but not required.
• Fluency in English and Mandarin is required for the role.

Responsibilities

• Greet clients and manage lobby flow using a tablet.
• Provide account servicing, maintenance, and new accounts.
• Educate clients on digital banking via mobile app, website, and ATMs.
• Build client relationships by listening, asking questions and sharing knowledge.
• Perform branch operations including cash handling and vault/ATM duties.

Skills

Client service

Bilingual English/Mandarin

Relationship building

Team collaboration

Effective communication

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Mandarin fluently is required for this role

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.