Part Time (30 hours) Associate Banker, La Puente and Lemon Branch, Walnut, CA Bilingual Mandarin Preferred

JP Morgan Chase; Walnut (CA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

JP Morgan Chase in Walnut Creek, CA is seeking an Associate Banker to deliver high-quality client experiences at the branch. You will greet clients, open accounts, educate on digital tools, and work with the team to meet financial goals.

You will help customers with everyday banking, use Chase Mobile App and online services, and comply with banking regulations while providing compassionate, attentive service.

Qualifikationen

• Deliver attentive, friendly service that makes clients feel welcome.
• Build trusted relationships with clients.
• Engage clients with clear, polite communication to understand needs.
• Resolve client issues quickly with attention to detail.
• Elevate the client experience by teamwork and sincerity.
• Learn products, services, and procedures quickly and accurately.
• High school diploma or GED.

Aufgaben

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing and new account openings while complying with policies and regulations.
• Educate clients on day-to-day banking and using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Assist branch operations and cash devices while following bank policies.

Kenntnisse

Client relationship building

Communication skills

Detail-oriented

Teamwork

Tech-savvy

Bilingual English Mandarin

Ausbildung

High school diploma or GED

Jobbeschreibung

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.
• Reading and speaking in both English and Mandarin is preferred for this role.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.