Part-time 25 hour Concierge - Anythink Perl Mack (Bilingual Spanish speaking preferred)

Rangeview Library District (Anythink); Denver (CO); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Bilingual stipend eligible

Job summary

Your role at Anythink Libraries is to be the essence of the customer’s experience. You greet people with a smile, welcome them into our library, and help them connect with our products and services.

You assist on the floor with finding books, guiding self-checkout, registering library cards, and helping with basic computer needs while promoting programs. Expect evenings and weekend shifts to support our community.

Qualifications

• High school degree, some college preferred.
• Computer literacy with MS Office proficiency preferred.
• Library or bookstore experience preferred.

Responsibilities

• Welcome customers into the library and ensure a great experience.
• Help customers find books or assist with self-checkout services.
• Keep the library clean, tidy and visually refreshed.
• Talk with customers about promotions, programs and services.
• Offer meaningful recommendations of books, movies and music.
• Coordinate opening and closing, preparing the day’s adventure.

Skills

Warm & friendly personality

Outgoing & engaging

Excellent customer service

Tech-savvy for troubleshooting

Great communicator

Education

High school degree

Some college preferred

Library or bookstore experience preferred

Tools

MS Office

Job description

Job title

Concierge: part customer service, part technology troubleshooting, part product promotion

Business Unit

Branch Services

Hiring Pay range

$18.00 per hour + bilingual stipend eligible

Position type

Part-time, non-benefited, non-exempt

Schedule for this position is

M-Th, 3-8pm and alternating Fri./ Sat, 12-5pm

Job description

You're the essence of the customer's experience at the library. You greet people with a smile and welcome them into our library. You enrich people's lives through meaningful dialogue about our products and services. You earn trust by being knowledgeable about our products and making recommendations that connect with the customer. You help our library customers find the fuel and the spark to unlimited ideas and opportunities.

Ready to join in a bold opportunity to help us take community library services to an entirely new dynamic realm?

Who you are

• You are warm and friendly, and you just like helping people.
• You're outgoing – you love letting people know what's new and happening.
• You engage well with others and are passionate about providing an exemplary customer experience.
• You're a team player who thinks quickly on your feet.
• You're excited about the prospect of growing and learning in a changing environment.
• You inspire fun in the people around you.

A position you'll love

• You warmly welcome customers into our library and ensure a great experience and a fond farewell.
• Out on the floor and in the stacks, you provide an amazing library experience to each and every customer by helping them find the book they want or assisting them with self-checkout services.
• You take pride in our library, ensuring it is clean and tidy and the displays are refreshed and looking beautiful.
• You are an explorer of great conversations, talking to our library customers about the promotions, programs and services available at the library.
• You love meeting and inspiring new people. You enjoy talking about and offering meaningful recommendations of the latest books, movies and music.
• You orchestrate the opening and closing of the library; when we open our doors, the branch is clean and tidy and we are ready for the day's adventure.
• You look after our experience zones, ensuring they are stocked, clean and tidy and ready to provide a positive and memorable experience for our customers. This may include coordination of any video feed display, special feature maintenance, floral service or any other interactive components to the zone.
• You are a wizard at making our library customers feel welcome; you register them for a library card, help them with a fee, request a book through RLD or ILL, assist them in our copy center, or walk them through their basic computer needs.
• You are comfortable with computers; you can help our library customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
• You are the knowledgeable trainer on our copy center and technology throughout the library.
• You are a genius at understanding the needs of the library customers and connecting them to the right person at the right time.
• You're a pro when it comes to cash management – counting cash and reconciling cash balances comes naturally to you.
• You are there to lend a hand if needed for programs and promotions.
• You have great ideas to share on district committees.
• You are a lifelong learner, enjoying your journey of professional development.
• You are the person the library customer recognizes and seeks out to say hello. You are the go-to person to help them over the phone, at the drive-up window, or on the floor.
• You answer phones, reserve meeting rooms for patrons, and identify collection needs based on customer comments.
• You do the right thing. Every decision you make and action you take is an opportunity to demonstrate our collective integrity.

Do you have what it takes

• High school degree, some college preferred
• Computer literacy with MS office proficiency preferred
• Library or bookstore experience preferred

We are guided by these shared values

• Compassion for our customers and each other
• Passion for our product
• Eagerness to learn
• Everyone is Creative
• Optimistic attitude – we believe that anything is possible

Why Anythink Libraries

A job with Anythink is a chance to use your knowledge and experience to enable transformations every day. You will be instrumental in helping our customers have fun, whether they're sitting by the fireplace with a newspaper, surfing the Internet, gaming in the teen room or learning something new at one of our many intriguing and entertaining programs. As you help and inspire others, you will also be inspired. This job will have you loving Monday mornings again.

We believe in our DEI Mission Statement, valuing diversity and forming teams in which everyone can be their authentic self. We encourage people from underrepresented backgrounds and different industries to apply. Come join Anythink to make a positive impact in our community.

Anythink DEI Mission Statement

Through our DEI work, Anythink recognizes that bringing awareness and education about our diverse histories and backgrounds can foster understanding, promote inclusion and strengthen our communities.

To fulfill our mission and ensure that all Adams County residents and visitors are welcomed and supported by Anythink, we provide comfortable spaces, accessible resources, and opportunities for personal growth. We empower our staff and customers to create meaningful connections through shared experiences, diverse and culturally relevant programming, and inclusive communities.

Anythink is committed to

• Representing the diversity of Adams County, internally and externally by centering and elevating the voices and experiences of the historically underserved and underrepresented.
• Operationalizing equitable policies and practices that advance our mission.
• Creating a feeling of inclusion and belonging for all staff and customers.

Your job will involve your being "on the move" in our libraries: You will stand, walk, crouch, stoop, squat, twist, climb, push/pull up to 50 pounds, and lift up to 25 pounds.

Expect evening and weekend shifts as part of your schedule.