Part Time 20hr. -Teller (Colonial Branch)

Atlantic Union Bank; Roanoke (VA); On-site; USD 30,000 - 36,000; Full time

Job summary

Atlantic Union Bank in Roanoke, VA seeks a Customer Service Representative to provide a best in class experience by handling transactions, assisting customers, and supporting branch goals.

Responsibilities include cash handling, balancing cash daily, identifying referral opportunities, and learning bank products to serve clients effectively. The role requires strong communication, accuracy, and the ability to adapt to changing digital tools.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.

Responsibilities

• Provide excellent customer experience and service.
• Perform basic customer and cash transactions.
• Balance cash at the end of each shift.
• Identify referral opportunities to support branch goals.
• Adhere to applicable laws and regulations, including BSA/AML policy.
• Identify risk and elevate concerns through proper channels.
• Develop and maintain knowledge of bank products and services.
• Learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Detail oriented

Adaptability

Education

High school diploma or equivalent

Tools

Computer skills

Job description

This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience
• Perform basic customer and cash transactions
• Balance cash each day
• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risk and elevate concerns through proper channels
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to changing digital channels
• Other duties as assigned

Organizational Relationship

This position is supervised by the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous cash handling experience preferred
• Previous customer service experience required

Knowledge & Skills

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc. Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank