Part Time (20 Hours) Associate Banker St Louis Hills Branch, St Louis, MO

J.P. Morgan; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen engagierten Kundenberater, der die Kundenbeziehungen stärkt und erstklassigen Service bietet. In dieser Rolle haben Sie die Möglichkeit, Kunden bei der Nutzung modernster Banktechnologien zu unterstützen und ihnen dabei zu helfen, ihre finanziellen Ziele zu erreichen. Sie sind das Gesicht der Marke und tragen dazu bei, eine einladende und inklusive Umgebung zu schaffen. Wenn Sie eine Leidenschaft für Kundenservice und Technologie haben, ist dies die perfekte Gelegenheit für Sie, einen positiven Einfluss auf das Leben der Menschen zu nehmen.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Fähigkeit, Kundenbeziehungen aufzubauen und zu pflegen.

Responsibilities

• Begrüßt Kunden beim Betreten der Filiale und verwaltet den Empfangsbereich.
• Führt Filialoperationen durch und verwaltet Bargeldgeräte.
• Bildet Kunden über Technologie-Self-Service-Optionen aus.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Detailorientiert

Cash Handling

Education

High School Diplom oder GED

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to their financial needs.

Job responsibilities

1. Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
2. Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients.
3. Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
4. Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
5. Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
6. Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.

Required qualifications, capabilities, and skills

• 6+ months of customer service experience.
• High school diploma or GED equivalent.

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learning products, services, and procedures.
• Professional, interpersonal, thorough, detail-oriented, and organized with follow-up skills.
• Strong desire and ability to influence, educate, and connect customers to technology.
• Cash handling experience.