Part Time (20 Hours) Associate Banker, Rockwell and 122nd Branch, Oklahoma City, OK

J.P. Morgan; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

J.P. Morgan is seeking an Associate Banker in Oklahoma City to enrich customer relationships and provide exceptional service in branch banking. This role involves helping clients with transactions, educating them on banking technology, and ensuring compliance with procedures. The ideal candidate possesses strong customer service skills and a high school diploma, ready to engage clients and foster long-lasting relationships.

Qualifications

• 6+ months of customer service experience is required.
• High school diploma or GED equivalent is mandatory.

Responsibilities

• Engages clients entering the branch and manages lobby traffic.
• Helps clients with everyday transactions such as deposits and withdrawals.
• Educates clients on technology self-service options like the Chase Mobile App.

Skills

Customer service

Cash handling

Interpersonal skills

Technology education

Education

High school diploma or GED equivalent

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Assists clients and the branch team by helping with new account openings when needed
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience