Part Time (20 Hours) Associate Banker, Lowell Bridge St Branch, Lowell, MA

J.P. Morgan; Lowell (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Eine innovative Bank sucht einen Associate Banker, der die Kundenbeziehungen stärkt und außergewöhnliche Erfahrungen bietet. In dieser Rolle werden Sie die Kunden beim Betreten der Filiale begrüßen, ihre Bedürfnisse verstehen und ihnen helfen, die besten Lösungen für ihre finanziellen Ziele zu finden. Sie werden auch die neuesten Technologien vorstellen, um den Kundenservice zu verbessern. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu arbeiten und sich in der Bankenbranche weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und gerne mit Menschen arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Starke Fähigkeiten im Umgang mit Technologie und Kundenbindung.

Responsibilities

• Begrüßung der Kunden und Verwaltung des Lobbyverkehrs.
• Durchführung von Filialoperationen und Konteneröffnungen.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Technologieverständnis

Education

High School Diploma oder GED

Tools

Chase Mobile App

Chase.com

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
• Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience