Part Time (20 Hours) Associate Banker, Hillsborough and Armenia Branch, Tampa, FL Bilingual Spa[...]

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Eine etablierte Bank sucht einen Associate Banker, um außergewöhnliche Kundenerlebnisse zu bieten und langfristige Beziehungen aufzubauen. In dieser Rolle werden Sie Kunden begrüßen, ihnen bei alltäglichen Bankgeschäften helfen und sie in die Nutzung modernster Technologien einführen. Mit einem starken Fokus auf Kundenservice und Engagement für Vielfalt und Inklusion haben Sie die Möglichkeit, einen positiven Einfluss auf das Leben der Menschen zu nehmen und ihnen zu helfen, ihre finanziellen Ziele zu erreichen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Fließende Sprachkenntnisse in Englisch und Spanisch sind erforderlich.

Responsibilities

• Begrüßt Kunden beim Betreten der Filiale und verwaltet den Lobbyverkehr.
• Hilft Kunden bei täglichen Transaktionen und eröffnet neue Konten.

Skills

Kundenservice

Bilingual (Spanisch und Englisch)

Technologieverständnis

Education

High School Diplom oder GED

Tools

Chase Mobile App

ATMs

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.

As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Assists clients and the branch team by helping with new account openings when needed
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent
• Reading and speaking in both Spanish and English fluently is required for this role

Preferred qualifications, capabilities, and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience