Part Time (20 Hours) Associate Banker, East Ohio Branch, Pittsburgh, PA

JPMorgan Chase; Pittsburgh (Allegheny County); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Associate Banker for Market Expansion in Branch Banking. This role is crucial in delivering exceptional customer experiences and building lasting relationships with clients. You will engage clients, manage lobby traffic, and educate them on self-service technology options. This position offers a chance to be part of a dynamic team that values diversity and inclusion while providing a competitive rewards package. If you have a passion for customer service and technology, this opportunity is perfect for you.

Benefits

Comprehensive Health Care Coverage

On-site Health and Wellness Centers

Retirement Savings Plan

Backup Childcare

Tuition Reimbursement

Mental Health Support

Financial Coaching

Qualifications

• 6+ months of customer service experience is required.
• High school diploma or GED equivalent is necessary.

Responsibilities

• Engage clients and manage lobby traffic for a welcoming experience.
• Perform branch operations and account origination for consumer clients.
• Educate clients on technology self-service options.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Cash Handling

Technology Education

Education

High School Diploma or GED

Tools

Chase Mobile App

Chase.com

ATM

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job Responsibilities

1. Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
2. Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients.
3. Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
4. Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
5. Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
6. Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.

Required Qualifications, Capabilities, and Skills

1. 6+ months of customer service experience.
2. High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

1. Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures.
2. Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills.
3. Strong desire and ability to influence, educate, and connect customers to technology.
4. Cash handling experience.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans