Part Time (20 Hours) Associate Banker, East Liberty Branch, Pittsburgh, PA

J.P. Morgan; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Associate to enhance client experiences in a branch setting. The role involves welcoming clients, managing operations, and providing education on banking solutions. Ideal candidates will have customer service experience and a high school diploma. Join a team committed to diversity and inclusion while helping clients achieve their financial goals.

Qualifications

• 6+ months of customer service experience.

Responsibilities

• Engages clients by welcoming them and managing lobby traffic.
• Performs branch operations including cash management.
• Educates clients on technology self-service options.

Skills

Customer Service

Interpersonal Skills

Detail Oriented

Education

High School Diploma

GED Equivalent

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

Job responsibilities

1. Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
2. Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
3. Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
4. Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
5. Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
6. Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Required qualifications, capabilities, and skills

1. 6+ months of customer service experience
2. High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills

1. Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
2. Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
3. Strong desire and ability to influence, educate, and connect customers to technology
4. Cash handling experience