Part Order Fulfillment Program Coordinator - GM Defense

GM Defense; Warren (MI); Hybrid; USD 70,000 - 95,000; Full time

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Job summary

GM Defense in Warren, MI, is seeking a Part Order Fulfillment Program Coordinator within the Sustainment Parts and Service (SPS) Operations team. This hybrid role coordinates part orders from intake to delivery, supporting SAP-based order management and cross‑functional execution with operations, supply chain, finance, logistics, contracts, and program teams.

You will maintain timing plans, track risks, improve processes, and ensure a high-quality customer experience as demand grows across

Qualifications

• Bachelor’s degree in business, supply chain, operations or related field; equivalent experience considered.
• Minimum of 2 years of relevant professional experience.
• Candidate must be a U.S. Person (U.S. citizen, permanent resident, asylee or refugee).
• Strong analytical, problem-solving, and organizational skills with attention to detail in a fast-paced environment.
• Proven ability to manage multiple priorities, projects, and tight deadlines.
• Comfortable navigating ambiguity and adapting to shifting priorities with sound judgment.
• Demonstrated passion for understanding customer needs and delivering an exceptional experience.
• Excellent interpersonal skills with GM and Government leadership.

Responsibilities

• Coordinate incoming part orders and manage execution from intake to fulfillment and delivery tracking.
• Support order management activities in SAP and related systems including setup, inventory validation, and invoice readiness.
• Collaborate with logistics, packaging, purchasing, finance, contracting, and material management to ensure smooth progression and escalate issues.
• Maintain program timing plans, track risks and issues, and support cross-functional readiness for parts and sustainment execution.
• Monitor operational metrics, identify bottlenecks, and drive process improvements as demand grows across programs.
• Document and implement processes to enhance GM Defense customer experience and operational efficiency.

Skills

Analytical skills

Multiple priorities

Attention to detail

Communication

Problem-solving

Education

Bachelor’s degree in business, supply chain, operations

Tools

SAP

Job description

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Global Technical Center in Warren, Michigan three times per week, at minimum, or other frequency dictated by the business.

Role Overview

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service (SPS) Operations team is seeking a Part Order Fulfillment Program Coordinator to help coordinate the program management activities that keep customer commitments on track.

In this role, you will help coordinate part order fulfillment activities, support order flow through internal systems, and work cross functionally with operations, supply chain, finance, logistics, contracts, and program teams to maintain timing, resolve issues, and improve execution.

What You’ll Do

• Coordinate incoming part orders and manage execution from order intake through fulfillment and delivery tracking


• Support order management activities in SAP and related systems, including order setup, inventory validation, fulfillment coordination, and invoice readiness


• Collaborate with logistics, packaging, purchasing, finance, contracting, and material management teams to ensure orders progress smoothly and elevate issues as needed


• Maintain program timing plans, track open risks and issues, and support cross‑functional readiness activities related to parts and sustainment execution


• Monitor operational metrics, identify bottlenecks, and contribute to process improvements as demand increases across future programs and contracts


• Document and implement processes and procedures to enhance the GMD customer experience and improve operational efficiency

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in business, supply chain, operations, or a related field; equivalent experience considered


• Minimum of 2 years of relevant professional experience


• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).


• Strong analytical, problem‑solving, and organizational skills, with exceptional attention to detail in a fast‑paced environment


• Proven ability to manage multiple priorities, projects, and tight deadlines


• Comfortable navigating ambiguity and adapting to shifting priorities with flexibility and sound judgment


• Demonstrated passion for understanding customer needs and delivering an exceptional experience


• Excellent interpersonal skills with the ability to effectively engage with all levels of GM and Government leadership

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience with SAP or similar enterprise systems


• Experience supporting government, defense, automotive, aftersales, or service parts operations


• Familiarity with cross-functional program reviews, risk tracking, and change coordination


• Experience working with US Army, TACOM, and other DoD functions


• Understanding of DoD and/or other government/military program management structures and the standards that drive them

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

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