Part Order Fulfillment Program Coordinator - GM Defense

GM Defense; Concord (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

GM Defense is seeking a Part Order Fulfillment Program Coordinator in Concord, NC for a hybrid role. You will coordinate orders from intake to delivery, manage SAP-based workflows, and collaborate across logistics, finance, and contracting to keep commitments. The role requires a bachelor's degree and at least 2 years of experience, plus a U.S.

Person status. You will monitor risks, maintain timing plans, and drive process improvements to scale sustainment operations for defense programs.

Qualifications

• Bachelor’s degree in business, supply chain, operations, or related field; equivalent experience considered.
• Minimum of 2 years of relevant professional experience.
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
• Strong analytical, problem‑solving, and organizational skills with attention to detail.
• Proven ability to manage multiple priorities, projects, and tight deadlines.
• Comfortable navigating ambiguity and adapting to shifting priorities.

Responsibilities

• Coordinate incoming part orders and manage execution from intake through fulfillment and delivery tracking.
• Support order management activities in SAP and related systems, including setup, inventory validation, fulfillment coordination, and invoice readiness.
• Collaborate with logistics, packaging, purchasing, finance, contracting, and material management to ensure smooth order progress.
• Maintain program timing plans, track open risks and issues, and support cross-functional readiness activities.
• Monitor operational metrics, identify bottlenecks, and contribute to process improvements as demand grows.
• Document and implement processes to enhance GM Defense customer experience and efficiency.

Education

Bachelor's degree in business, supply chain, operations

Tools

SAP

Job description

Job Description

Hybrid:

This role is categorized as hybrid. This means the successful candidate is expected to report to Global Technical Center in Warren, Michigan or Concord, North Carolina (MCIC) three times per week, at minimum, or other frequency dictated by the business.

Role Overview

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service (SPS) Operations team is seeking a Part Order Fulfillment Program Coordinator to help coordinate the program management activities that keep customer commitments on track.

What You’ll Do

• Coordinate incoming part orders and manage execution from order intake through fulfillment and delivery tracking
• Support order management activities in SAP and related systems, including order setup, inventory validation, fulfillment coordination, and invoice readiness
• Collaborate with logistics, packaging, purchasing, finance, contracting, and material management teams to ensure orders progress smoothly and elevate issues as needed
• Maintain program timing plans, track open risks and issues, and support cross‑functional readiness activities related to parts and sustainment execution
• Monitor operational metrics, identify bottlenecks, and contribute to process improvements as demand increases across future programs and contracts
• Document and implement processes and procedures to enhance the GMD customer experience and improve operational efficiency

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in business, supply chain, operations, or a related field; equivalent experience considered
• Minimum of 2 years of relevant professional experience
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
• Strong analytical, problem‑solving, and organizational skills, with exceptional attention to detail in a fast‑paced environment
• Proven ability to manage multiple priorities, projects, and tight deadlines
• Comfortable navigating ambiguity and adapting to shifting priorities with flexibility and sound judgment
• Demonstrated passion for understanding customer needs and delivering an exceptional experience
• Excellent interpersonal skills with the ability to effectively engage with all levels of GM and Government leadership

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience with SAP or similar enterprise systems
• Experience supporting government, defense, automotive, aftersales, or service parts operations
• Familiarity with cross-functional program reviews, risk tracking, and change coordination
• Experience working with US Army, TACOM, and other DoD functions
• Understanding of DoD and/or other government/military program management structures and the standards that drive them

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

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