Parole Advocacy & Client Services Coordinator

Office-of-the-Appellate-Defender; New York (NY); Hybrid; USD 63,000 - 74,000; Full time

Benefits offered by this job

Vacation days

Paid holidays

401(k) 3.5%

Health/dental/vision

Flexible spending

Job summary

Office of the Appellate Defender (OAD) is seeking a Client Services Coordinator to assist clients with needs beyond legal representation, including preparing persuasive packets for parole advocacy and coordinating with corrections and service providers. The role emphasizes social and criminal justice commitment, trauma-informed engagement, and collaboration within a diverse office environment.

The ideal candidate will have one to four years of related experience, strong communication skills, and

Qualifications

• You are deeply committed to social and criminal justice, have one to four years of related work experience, and are able to work with many interested parties such as corrections, courts, families, and community services.
• Social workers and justice impacted individuals strongly encouraged to apply. Life experience and professional experience will be considered.
• You are an active listener and have excellent verbal and written communication skills.
• You have a demonstrated ability to manage multiple tasks simultaneously and efficiently.
• You are a strong team player who can also work independently on projects.
• You maintain composure and positivity in stressful situations.
• You are client-centered with working knowledge of trauma informed interviewing
• You are willing to take on new projects such as reception coverage and other administrative tasks as the needs of the office or practice change.
• Experience working with city and state corrections is a plus.
• Fluency in languages other than English a plus.

Responsibilities

• Advocating for clients through OAD’s Parole Advocacy Project: Collect background records, letters of support and letters of reasonable assurance; Conduct client interviews; Write persuasive parole advocacy letters and packets; Prepare clients for parole interview hearings; Manage and update databases of parole-eligible clients.
• Supporting clients during and after their incarceration: Responding to calls from clients and their family members; Working with clients and prisons to address conditions of confinement issues; Digitizing, filing, and responding to client letters, questionnaires and releases.
• Scheduling advocacy calls and visits with clients, including those incarcerated in prison facilities throughout New York State.
• Organizing prison visits and visiting clients in prison facilities throughout New York State.
• Maintaining various database entries for OAD’s pending cases;
• Corresponding with court and prison staff;
• Assisting with various administrative tasks, including reception and mail coverage, when necessary.

Skills

Communication

Multitasking

Team player

Trauma-informed

Language skills

Social justice

Client-centered

Reception tasks

Job description

Office of the Appellate Defender (OAD) is seeking a Client Services Coordinator to assist clients with needs beyond legal representation, including preparing persuasive packets for parole advocacy and coordinating with corrections and service providers. The role emphasizes social and criminal justice commitment, trauma-informed engagement, and collaboration within a diverse office environment.

The ideal candidate will have one to four years of related experience, strong communication skills, and