Parking Support Technician (Sat-Sun 8am-4pm)

Comstock; Reston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

Life Insurance

Free Parking and EV charging

Parental Leave

Job summary

Comstock is seeking a Parking Support Technician in Reston, VA to assist the team with diverse parking site operations, including both manned and unmanned locations. You will process transactions, support customers, and help manage the contract parker program while ensuring safety and brand standards are upheld.

The role requires strong communication, reliability, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in service industry preferred; parking setting experience helpful.
• Basic math skills and ability to read and follow instructions.

Responsibilities

• Process exception transactions per policy and complete the required forms.
• Use Microsoft Office and parking software to track transactions and generate reports.
• Maintain knowledge of automated parking equipment and access control systems.
• Assist in troubleshooting equipment and coordinate with technical support as needed.
• Deliver quality customer interactions and resolve issues per brand standards.
• Oversee contract parker program including onboarding, billing accuracy, and collections.
• Respond to escalated concerns and document resolutions.
• Ensure site safety procedures are observed and report maintenance needs to the Property Manager.
• Complete daily facility activity and incident reports.
• Open, manage, and close the facility operations daily.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Time management

Teamwork

Safety awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Parking management software

Job description

Reston, VA

The Parking Support Technician assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Key Responsibilities:

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
• Familiarity with Microsoft office and computer systems in a fast-paced environment
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
• Determine the need for maintenance and/ or repairs and forward to the Property Manager
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
• Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists
• Fill in for front line associates during their absences
• Perform other duties as assigned

Skills, Knowledge and Expertise:

• A high school degree is required
• One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
• Ability to perform basic math calculations
• Ability to read and comprehend verbal instructions and written correspondence
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid driver's license
• Ability to safely drive a standard or automatic transmission vehicle
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
• Ability to provide customer resolution in a professional and friendly manner
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Benefit Package

• Medical
• Dental
• Vision
• 401K Match
• Life Insurance

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few)

• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

*Note benefits vary depending on the function of your role

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

$18 - $20 USD