Parking Supervisor

ASM Global; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global is seeking a Parking Supervisor to oversee daily parking staff and ensure excellent customer service at the Jacksonville venues. This role will manage parking attendants, cashiers, and operations across the Jacksonville Sports Complex and Prime Osborn Convention Center.

The ideal candidate has prior supervisory experience in customer service or management, is able to coordinate staff, and can assist with traffic control and event setup as needed. On-site role with flexible duties.

Qualifications

• Valid State of Florida driver's license.
• Ability to read signs and follow written instructions.
• Prepare clear and concise event shift reports.
• Excellent customer service and conflict resolution skills.
• Must pass background check including credit history.

Responsibilities

• Assign work locations and duties to Parking Attendants and Cashiers.
• Manage change funds and reconcile cash drawers.
• Conduct briefings and distribute tools/equipment to staff.
• Provide guests with directions and venue information.
• Inspect parking areas and report maintenance needs.
• Set up signs, cones, and event materials.
• Oversee parking ticket sales per policies.
• Participate in staff selection and training; enforce discipline.
• Resolve guest issues with courtesy and promptness.
• Maintain liaison with host building operations.
• Assist police with traffic control as needed.
• Patrol parking facilities to address operational issues.
• Handle cash deposits as required.
• Other duties as assigned.

Skills

Driver's license

Reading signs

Event shift reports

Customer service

Conflict resolution

Job description

POSITION: Parking Supervisor

DEPARTMENT: Parking

FLSA STATUS: Hourly/Part-Time/Non-Exempt

Summary

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. In addition, we are the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

Legends Global has an immediate opening for a Parking Supervisor. Responsible for overseeing the daily supervisor of the parking staff and ensuring excellent customer service at the Jacksonville Sports Complex and Prime Osborn Convention Center.

Essential Duties and Responsibilities

• Prepares and assigns work location/duties of Parking Attendants and Cashiers.
• Prepare, issue and reconcile change funds given to cashiers.
• Conducts briefings, while providing and collecting tools/equipment given to Parking Attendants.
• Provide guests with directions and other venue information.
• Conduct field/lot inspections; ensure operations are running smoothly; observe/resolve potential problems; determine and report maintenance needs.
• Assigns & supervises placement of signs, traffic cones and other event set-up materials.
• Supervises the process of parking ticket sales in accordance with established policies and procedures.
• Participate in the selection of parking staff; provide and/or coordinate staff training; work with employees to correct deficiencies; execute discipline procedures when required according to established policies and procedures.
• Resolves client and guest customer service issues with the utmost courtesy, kindness and thoroughness.
• Maintains host building contact to ensure smooth operation of event parking.
• May assist police with traffic control, work with police regarding law enforcement issues.
• Patrols’ parking facilities on a regular basis to ensure operational problems are met in a safe and timely manner.
• Sets-up and makes bank deposits on an as-needed basis.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must have a valid State of Florida driver’s License
• Ability to read signs and follow simple oral and written instructions
• Prepare clear and concise event shift reports.
• Excellent customer service skills and the ability to resolve situations of conflict is mandatory
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements

Education and/or Experience

• Two years’ experience in a customer service or management environment and a minimum of two years in a supervisory role preferred.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global

300 A. Philip Randolph Blvd

Jacksonville, FL 32202

Applicants that need reasonable accommodation to complete the application process may contact

904-630-3900

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.