Parking Supervisor

ASM Global; North Carolina; On-site; USD 42,000 - 66,000; Full time

Job summary

Legends Global is seeking a Parking Supervisor for the Greater Columbus Convention Center. You will supervise parking staff and operations during shifts, coordinate with partners, and ensure safety and efficiency across all tasks.

Ideal candidates will have two years of supervisory experience in parking, strong customer service skills, and familiarity with revenue control systems. A valid driver’s license and reliable transportation are required.

Qualifications

• Knowledge of parking practices including cashiering, reconciliation, and facility maintenance.
• Clear understanding of mechanical and computerized parking access and revenue control systems.
• Reliable transportation and a valid driver’s license with a clean driving record.

Responsibilities

• Act as liaison between Parking department and hotel partners, Public Safety, and user groups.
• Inspect facilities and equipment each shift; report variances.
• Provide shift log on operating status of equipment and incidents.
• Supervise Lane Ambassadors and Maintenance staff to ensure policy compliance.
• Lead and model teamwork and effective communication; promote safety.
• Coordinate with Parking Coordinator on paperwork, audits, and reports.
• Monitor attendance, appearance, and revenue reconciliation per policy.
• Handle customer issues and maintain positive relations.

Skills

People interaction

Team player

Attention to detail

Verbal & written communication

Driver's license

Operate equipment

Flexibility schedule

Lift heavy objects

Education

Two years parking management/supervisory experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Parking Supervisor at the Greater Columbus Convention Center. The Parking Supervisor is responsible for the overall supervision of the parking staff and operations during scheduled shifts. Also responsible for assisting in the coordination of special projects and duties as assigned.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD.
• Completes an inspection of each facility and its equipment each shift and reports any variances or points of concern.
• Provides a shift log on the operating status of parking access and revenue control equipment as well as any unique occurrences/issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift.
• Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance to expectations.
• Provides leadership and team building, communicates policies and operational information, and works to ensure safety.
• Develops and maintains a cooperative team-building environment. Provides a positive role model encouraging open communication and positive solution-based problem solving.
• Performs spot checks on parking transactions for all cashiers and change banks.
• Monitors employee attendance and appearance noting any violations of company policy.
• Monitors cashier revenue reconciliation noting any deficiency as per department policy.
• Handles customer issues and inquiries. Promote positive customer relations by being responsive and attentive to customer needs.
• Assists the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviews parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing/assisting the administration of company progressive discipline policy.
• Maintains department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting.
• Adhere and administer appropriate actions related to the Progressive Disciplinary Policy.
• Handles parking revenue control equipment issues and services them when they require replenishment of supplies and change revenue.
• Plans and supervises the general maintenance tasks in our facilities.
• Assist in snow removal and remediation efforts during inclement weather periods and conditions to provide a clean and safe parking experience and pedestrian travel on our footprint.
• All other duties and responsibilities as assigned by the Parking Manager, Asst. Coordinator and/or Coordinator (s).

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

• Knowledge: Must have proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and have a clear understanding of mechanical and computerized parking access and revenue control systems.
• Must have reliable transportation and a valid driver’s license with a clear driving record.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Minimum two years of parking management/supervisory experience.

SKILLS AND ABILITIES

• This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility.
• This position requires the ability to respond politely to all individuals and work well as a team player.
• Computer proficiency in Microsoft Outlook, Word, and Excel. Good organizational skills.
• A high attention to detail.
• Possess excellent verbal and written communication skills.
• Ability to drive a standard shift vehicle.
• Have an operating knowledge of Tennant brand or equivalent equipment.
• Working Conditions: The ability to work a varied schedule including nights and weekends, holidays in all elements of weather.
• Ability to perform minor physical tasks including the ability to lift up to fifty pounds.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

PHYSICAL DEMANDS

• Frequent standing, walking, or talking; Ability to stand for extended periods while working rotating shifts; Ability to lift up to 20lbs.
• Environmental conditions include indoor and outdoor settings with exposure to noise, heat, rain, and cold.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.