Parking Operations Technician - DC/MD/VA

Jamison Professional Services, Inc.; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading service provider in the US is seeking a qualified Parking Operations Technician. This role involves maintaining an accurate inventory of bicycle facilities, preparing access reports, and providing exceptional customer service. Candidates should possess at least a high school diploma or GED and have entry-level experience in bicycle and parking operations. Join a mission-driven team dedicated to service excellence in the Washington, DC area.

Qualifications

• Entry level position, requiring one year of experience in bicycle and parking operations.

Responsibilities

• Maintain accurate physical inventory of bicycle facilities.
• Prepare reports on pedestrian and bicycle access programs.
• Answer customer calls for support.

Skills

Customer service skills

Attention to detail

Education

High School Diploma or GED

Job description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Parking Operations Technician.

Job Title

Parking Operations Technician

Description of Services

WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the “Your Metro, The Way Forward” Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long‑term sustainability and trusted service for the communities we serve.

Responsibilities

Maintains an accurate physical inventory of all bicycle facilities; prepares reports on pedestrian and bicycle access programs that are routine in nature and generated on a daily, weekly, monthly, annually, or other schedule basis; answers customer calls to the parking operations control center from the Authority’s bicycle facilities and parking facilities, provides quality customer service and support, and maintains an accurate record of calls, transactions and information.

Required and Desired Knowledge, Skills, and Abilities

• High School Diploma or GED
• Entry Level, One (1) year of experience in bicycle and parking operations.

Location

Washington, DC / Alexandria, VA / Silver Spring, MD

Schedule

Standard hours are from 8:30 a.m. to 5:00 p.m. with a one (1) hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty‑seven and one‑half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one‑half hour unpaid lunch break. Overtime: Hours worked in excess of forty (40) hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance.

Clearance Level Required

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison Corporate Overview

Jamison Professional Services, Inc. (Jamison) is a Service‑Disabled, Veteran‑Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Equal Employment Opportunity

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business. Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/