Parking Operations Specialist

Washington Metropolitan Area Transit Authority; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A government transportation agency seeks a professional for parking operations to support revenue tracking and operational excellence. You will analyze income, ensure quality customer service, and conduct audits of facilities and equipment. A Bachelor's degree in Business, Transportation, or Communications is required, with relevant experience preferred. This role offers opportunities to improve service efficiency in a complex parking operation.

Qualifications

• Minimum of two years of analytical and professional experience in parking operations.
• Experience in revenue collections and customer service.
• Valid driver's license required.

Responsibilities

• Track, report, and analyze customer service and revenue collection.
• Conduct field audits of parking facilities.
• Resolve customer permit issues and complaints.

Skills

Analytical skills

Customer service

Revenue tracking

Education

Bachelor's degree in Business, Transportation, or Communications

Associate's degree with two years of relevant experience

Job description

Job Description

This professional parking operations role supports the Manager, Parking Operations in either revenue/reporting or operations. Revenue responsibilities include tracking, analyzing, and reporting income from multiple parking-related sources. Operational duties focus on ensuring safe, efficient, and high-quality parking facility performance, customer service, enforcement, and real-time monitoring.

Essential Functions

• Tracks, reports, and analyzes customer service, revenue collection, and utilization of the Authority's parking facilities and assets.
• Reconciles and analyzes daily count, utilization, and revenue collection equipment and transaction data and prepares reports and analysis of findings.
• Conducts detailed field audits of parking facilities and prepares reports and analysis of findings.
• Conducts audits of parking equipment and checks for equipment malfunctions.
• Maintains and supports reserved parking, metered parking, bike parking, and other specialty parking programs and products.
• Coordinates with the appropriate Authority staff to facilitate and resolve customer inquiries about the maintenance and/or maintenance deficiencies of the Authority's parking facilities and parking equipment.
• Resolves customer permit issues, complaints, and billing disputes as required.

Minimum Qualifications

• Bachelor's degree in Business, Transportation, or Communications
• In lieu of Bachelor's degree, an Associate's degree and two years of on-the-job training in parking operations may be considered.
• Minimum of two years of analytical and professional experience in parking operation, revenue collections, customer service, and financial revenue and transaction reporting.
• Valid driver's license issued by the motor vehicle authority of registered residence.

Preferred Qualifications

• Experience working in a large complex parking operation with 10,000 or more parking spaces.
• An equivalent combination of education and relevant work experience that demonstrates effective and progressive experience in parking operations and revenue collections, customer service, and financial revenue and transaction reporting.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Evaluation criteria may include skills and/or behavioral assessment, personal interview, verification of education and experience, and other assessments.

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.