Parking Lot Concierge

MinuteMan Car Wash; Toledo (OH); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Flexible schedule

Performance-based bonuses

Five days Paid Time Off for full-time employees

Job summary

MinuteMan Car Wash in Toledo, Ohio seeks a Lot Attendant to greet customers, manage traffic flow, and maintain cleanliness in the parking lot. This role involves outdoor work, ensuring customer satisfaction, and requires strong customer service skills. Compensation includes a base salary of $15/hr with potential bonuses, flexible schedules, and paid time off. Ideal candidates should have a dependable work ethic and team-oriented mindset, thriving in a fast-paced environment.

Qualifications

• Comfortable working outdoors in various weather conditions.
• Able to stand for extended periods.

Responsibilities

• Proactively welcome customers and guide traffic flow.
• Monitor and restock supplies throughout the shift.
• Maintain cleanliness and safety in the parking lot.
• Assist customers with their needs and answer questions.

Skills

Strong customer service skills

Organized and calm under pressure

Team-oriented mindset

Effective communication skills

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule

Reporting and Oversight

• Reports to: General Manager
• Supervised by: Membership Sales & Service Reps

Key Roles and Accountability

• Lot Hospitality & Guidance: Act as the primary greeter in the lot, guiding traffic flow and ensuring a welcoming first impression.
• Site Cleanliness & Presentation: Maintain the "MinuteMan Standard" for the parking lot, vacuum areas, and trash management.
• Member Support & Amenity Management: Ensure all customer-facing supplies (towels, cleaners) are stocked and ready for use.
• Safety & Organization: Monitor lot activity to ensure vehicle safety and an organized flow of traffic during peak hours.

Duties

• Proactively welcome customers as they arrive and direct them to open vacuum stalls or the wash entrance.
• Monitor and restock towel bins and cleaning solution bottles continuously throughout the shift.
• Empty all trash receptacles in the vacuum and lot areas before they become full.
• Keep the parking lot organized, sweeping up debris and ensuring the area is safe and presentable.
• Answer basic questions about wash services and memberships, directing customers to an MSSR for sign-ups.
• Assist customers with basic needs, such as help with vacuum hoses or locating specific site amenities.
• Maintain a high level of alertness to prevent traffic congestion or safety hazards in the lot.
• Follow and document lot-specific duties in the checklist app as instructed by the GM.
• Collaborate with Wash Attendants and MSSRs to ensure a seamless handoff as cars move from the lot to the tunnel.
• Maintain a positive and approachable demeanor even during high-volume periods or adverse weather.
• Perform other lot-maintenance duties as assigned by management to support site operations.

Desired Skills and Experience

• Strong customer service skills with a friendly and approachable personality.
• Ability to stay organized and calm in a fast-paced, busy environment.
• Dependable work ethic and a team-oriented mindset.
• Comfortable working outdoors in various weather conditions and standing for extended periods.
• Effective communication skills to provide clear directions to customers.
• GWC: Must "Get" the importance of lot flow, "Want" to provide a great guest experience, and have the "Capacity" to remain active and alert outdoors.

Compensation and Benefits

• Make up to $16/hr with bonuses
• Base salary: $15/hr
• Annual review each year with an opportunity for a raise.
• Flexible scheduling.
• Positive team environment with opportunities for growth into MSSR or Leadership roles.
• We close on all major holidays.
• Five days of Paid Time Off accrued after one year of employment (full time employees only)