Parking Enforcement Officer

Metropolis Technologies; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

SP+, a Metropolis company, seeks a Parking Enforcement Officer in Cincinnati to monitor streets and lots for policy compliance and assist with event parking. You will interact with the public, issue tickets, and help with parking equipment upkeep.

Role requires independent judgment, strong customer service, and ability to operate a handheld device, drive or bike as needed, and work in all weather conditions. Must be 18+ with valid driver’s license.

Qualifications

• Independent judgment and high level of customer service.
• Ability to read and apply parking regulations.
• Knowledge of local geography for enforcement.
• Comfort using handheld computing devices.

Responsibilities

• Monitor streets, lots, garages, and campuses to enforce parking policies.
• Provide customer service and answer questions about directions and policies.
• Issue citations and warnings; impound or relocate vehicles as directed.
• Assist maintenance with parking equipment, meters, and signage.
• Assist in revenue collection from meters and pay-on-foot systems.
• Support event staff with parking logistics and access control.
• Support permit sales and data entry during peak periods.
• Perform other related duties as assigned.

Skills

Geography knowledge

Hazards and safety

Hand-held computer use

Vehicle or bicycle operation

Understanding parking regulations

Courteous communication

Endurance for long walks

Weather resilience

18+ age requirement

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.


• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.


• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.


• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.


• Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.


• Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.


• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.


• Other related duties as assigned.


• Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Qualifications

The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

• Knowledge of geography of the area they are enforcing


• Knowledge of hazards and safety precautions


• Ability to use a hand held computer


• Ability to operate a motorized vehicle or bicycle


• Ability to understand and apply parking regulations


• Ability to interact with others in a courteous and tactful manner


• Ability to walk for extended periods of time


• Ability to work in all weather conditions


• Must be 18 years of age or older at time of hire

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement

The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Salary Range

$16.00 - $18.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-OH-CINCINNATI