Parking Enforcement Officer

SP Plus Corporation; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+, a Metropolis Company, seeks a Parking Enforcement Officer to monitor designated areas and ensure compliance with parking policies in Cincinnati. You will issue citations, assist with equipment, and support event parking operations while delivering strong customer service.

The role requires the ability to work alone, handle various weather conditions, and maintain professional interaction with the public.

Qualifications

• Awareness of local parking rules and geography.
• Ability to explain policies clearly to customers.
• Capacity to operate in various weather conditions.
• Must be at least 18 years old at time of hire.

Responsibilities

• Monitor streets, lots, garages, or campus to enforce parking policies.
• Provide customer service by answering directions and policy questions.
• Issue citations, warnings, and move vehicles as directed.
• Assist with parking equipment maintenance and meter upkeep.
• Assist in revenue collection from meters and pay-on-foot systems.
• Support event staff with parking for events and traffic control.
• Assist in permit sales data entry and frontline customer service.
• Other duties as assigned.

Skills

Geography knowledge

Safety awareness

Handheld computer

Vehicle operation

Parking regulations

Customer service

Endurance

Weather resilience

18+ age

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.

* Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Qualifications

Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a hand held computer
• Ability to operate a motorized vehicle or bicycle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire

Availability to Work:Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Salary Range: $16.00 - $18.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Location

US-OH-CINCINNATI