Parking Enforcement and Events Manager

University of Central Oklahoma; Edmond (OK); On-site; USD 43,000; Full time

Job summary

The University of Central Oklahoma seeks a Transportation & Parking Services Manager responsible for overseeing campus transportation, parking enforcement, and event operations. The ideal candidate will manage personnel, ensure compliance with regulations, demonstrate excellent customer service, and lead a diverse team. A bachelor's degree and substantial supervisory experience are required, along with skills in conflict resolution and technology-related systems.

Benefits

Benefit-eligible position

Work-life balance

Qualifications

• 3+ years of recent supervisory experience.
• Valid driver's license and clean driving record required.

Responsibilities

• Manage campus transportation and parking enforcement operations.
• Lead the field team, including hiring and training staff.
• Oversee the issuance of parking citations and ensure compliance with regulations.

Skills

Customer Service

Conflict Resolution

Intercultural Communication

Leadership

Problem Solving

Education

Bachelor's Degree

Tools

License Plate Recognition Software

Job description

Regular, full-time, hourly, non-exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

This position typically works 40 hours per week. The annual equivalent salary of $20.23 per hour is $42,078.40.

Position Overview:

Manages campus transportation and parking enforcement and event operations. Ensures the accuracy and timeliness of ticket issuance, occupancy data, and event facilitation. Leads the field team, including student, part-time, and full-time employees. Hires, trains, and conducts performance evaluations for employees, as well as providing ongoing training, feedback, support, scheduling, and payroll.

Department Specific Essential Job Functions:

Provides direction and leadership to Transportation & Parking Services (TPS) concerning the areas of enforcement, lot occupancy, and event parking. Demonstrates and leads a customer-focused enforcement and events team. Report issues, concerns, and feedback to the Assistant Director and Director.

Duties and Responsibilities:

• Oversees University enforcement operations.
• Ensures appropriate permissions are on vehicles and that parked vehicles are not violating parking rules and regulations.
• Assures issuance of parking citations and occupancy counts.
• Responds to vehicle immobilizations and tows.
• Under the direction of the Assistant Director, assists in the ongoing execution of License Plate Recognition (LPR) enforcement. This includes field tests, analysis, reporting, training, and staffing. This also includes performing basic car and system maintenance.
• Ensures that LPR drivers are appropriately trained and are safe behind the wheel.
• In times of low staff or scheduling gaps, drives the LPR vehicles to ensure enforcement practices continue.
• Under the Assistant Director’s direction, supervise student, student lead, and part-time employees by hiring, scheduling, managing, and training staff.
• Coaches new employees, encourages professional development, professionalism, & mentors students during their time at TPS.
• Briefs teams on daily on-goings, coordinates & facilities monthly team meetings.
• Manages the weekly employment assignments during the semester by overseeing sick days/daily schedule changes, enforcement updates, route creation, and enforcement coverage.
• Manages the weekly employee standards by tracking productivity, officer errors, enforcement-related inventory, and body-camera assignments.
• Assists the Assistant Director in creating a master employee schedule each semester (fall/spring/summer).
• Assists the Assistant Director in drafting and maintaining department field policies, SOPs, and training.
• Attends event, facilities, & project planning meetings as needed or required by the Assistant Director.
• Supervises event parking. This includes setting teams in place, being the lead officer on duty, setting barricades, pylons, a-frames, and other event-related materials in place per the direction of the Assistant Director.
• Reports all field issues to the Assistant Director. This includes personnel, maintenance, parking equipment, and other related items.
• Generates field reports and presents data to the Assistant Director or other parties.
• May assist in TPS maintenance activities such as painting, sign work, patchwork, and other miscellaneous repair needs as requested.
• May assist TPS maintenance in basic pay station maintenance (collecting money cans, restarting the machines, fixing jams, replacing paper, etc.).
• May assist in TPS central cycle activities such as inventory, light repair, rental, and return.
• In times of departmental need, may assist office and campus enterprises staff with administrative requests.
• Position priorities work, drives performance, sets standards, leverages technology, and solves processes & staff-related problems.
• Position will be subject to work during evenings, weekends, and holidays when campus parking operations require it.
• Position will be subject to work outside, in various weather conditions, standing, walking, sitting, for long hours at a time.
• The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications/Experience Required:

Bachelor's degree and 3+ years of recent supervisory experience or equivalent combination of education and experience. Requires work experience that provides knowledge of and exposure to job-related theories, principles, and concepts. Requires the application of expertise in the chosen field to achieve results—appropriate professional accomplishments and credentials.

Must have a valid driver's license, clean driving record, and be able to operate a typical motor vehicle.

Qualifications/Experience Preferred:

Experience in a higher education environment – Conflict Resolution experience – Demonstrated excellence in customer service skills – Displayed sensitivity of intercultural communication – Tremendous interpersonal skills – Parking Enforcement experience – License Plate Recognition Software experience or familiarity– Experience with new technologies and implementation, including system maintenance.

Knowledge/Skills/Abilities:

Skill in dealing with the public courteously, tactfully, and fairly. Knowledge of computers and technology. Ability to receipt funds and make change. Excellent customer service skills. Ability to work various hours. Must be responsible, punctual, flexible, and detail-oriented. Must have a positive attitude and strong work ethic.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Qualifications

About the company

The University of Central Oklahoma (UCO or Central State) is a public university in Edmond, Oklahoma. The University of Central Oklahoma was one of the first institutions of higher learning to be established in what would become the state of Oklahoma, making it one of the oldest universities in the southwest region of the United States. It is home to the American branch of the British Academy of Contemporary Music in downtown Oklahoma City.

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