Overnight Valet Attendant - Pendry Baltimore

townepark; Baltimore (MD); Sur place; USD 23 000 - 33 000; Plein temps

Résumé du poste

Towne Park in Baltimore is seeking a friendly, detail-oriented guest services associate for the Saturday night shift. You will greet guests, assist with directions, manage ticketing and payments, and help ensure a safe, secure parking experience.

Responsibilities include collecting revenue, operating the register and card machines, reconciling tickets, and maintaining a clean, organized workspace while delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• Criminal background check and drug screen required.
• 1–3 months customer service experience or training; or equivalent education/experience.
• Cash handling experience preferred.
• Ability to understand 24-hour and military time systems.
• Basic math for handling money.

Responsabilités

• Greet guests promptly and professionally using last names when possible.
• Assist guests with directions, taxis, reservations and local amenities.
• Collect and reconcile revenue; issue receipts and maintain accurate shift reports.
• Operate register, gate and credit card machine; manage keys and billing for vehicles.
• Keep cashier area, parking lots and trash receptacles clean and organized.
• Ensure proper handling of claim checks and guest folio archives.

Connaissances

English language proficiency

Customer service

Communication skills

Numerical/mathematical skills

Formation

High school diploma or GED

Outils

Cash register

Credit card machine

Ticketing system

Description du poste

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17 per hour plus tips.

Work Schedule: The work schedule for this position is Saturday night 11pm-7am shift.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject tothe specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

ESSENTIAL FUNCTIONS

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location.- 20%
• Practices proper Towne Park phone etiquette. Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.- 10%
• Collects and reconciles revenue and furnishes receipts upon request. Accurately categorizes tickets for audit purposes. Completes accurate and detailed shift reports. Follows all cash bank standard operating procedures.- 20%
• Operates equipment, including register, gate, and credit card machine. Obtains information about daily events and rates to be charged. Identifies and collects revenue for overnight vehicles that have not been charged for parking. Maintains claim checks and guest folio archives. Produces guest vehicle key inventory for billing purposes. Pulls guest keys and places in pick up order.- 20%
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles. Completes all tasks in a timely manner as instructed by the Account Manager.- 10%
• Collects claim checks/tickets from all guests prior to issuing keys. Checks all keys for location of vehicle and damage surveys prior to securing keys- 20%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

Must be able to pass a criminal background check and drug screen

Work Experience:

One to three months related customer service experience and/or training; OR equivalent combination of education and experience without High School Diploma or GED

Cashier/cash handling experience preferred

Knowledge:

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.